Order Experience Representative, ll

Zebra Technologies Enterprise de México, S. de R.L. de C.V.; México; Híbrido; MXN 240.000 - 420.000; Tempo integral

Benefícios oferecidos por esta vaga

hybrid work

adaptable hours

Summer Flex Fridays

Focus Fridays

annual companywide well‑being day

Resumo da vaga

Zebra Technologies is seeking a Customer Order Specialist in Mexico City to manage order data entry and service contracts, serving as the primary contact for key accounts and ensuring accuracy throughout the quote-to-order process.

You will coordinate with internal teams, maintain data quality, meet departmental metrics, and support a positive customer experience across invoicing and order status. Fluency in English is required.

Qualificações

• High School diploma or equivalent.
• 1-2 years of experience in data entry or order management.
• Fluent in English (written and verbal).
• Strong data entry skills with high attention to detail.

Responsabilidades

• Drive the accurate entry of new product and/or service contract order data, ensuring data accuracy and process adherence.
• Serve as the primary contact for key accounts, managing complex contracts with variable billing or consolidation requirements.
• Achieve or exceed all departmental metrics through strong organization, prioritization skills, and personal responsibility.
• Provide timely price quotas and ensure proper recording and tracking of all assigned orders.
• Coordinate with internal departments to resolve inquiries regarding order status, invoicing, product availability, or quality issues.
• Collaborate with management and demonstrate strong teamwork to address and resolve complex issues.
• Uphold the OEX customer strategy, leading by example to deliver a positive customer experience.

Conhecimentos

Data entry

Order management

Attention to detail

Time management

Teamwork

English fluency

Formação

High School diploma or equivalent

Ferramentas

Microsoft Office (Word, Excel, Outlook)

Descrição da vaga

Overview

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customers and partners' needs and solve their challenges. By drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve. You'll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally. Come make an impact every day at Zebra.

What We're Looking For

As a Customer Order Specialist, you will be a key player in our Order Experience (OEX) organization, responsible for all aspects of customer care related to the quote-to-order process. You will ensure the accurate entry of purchase orders and service contracts, acting as a subject matter expert for our customers and internal teams. Your role is crucial for delivering a positive ordering and invoicing experience to our customers and partners.

Responsibilities

• Drive the accurate entry of new product and/or service contract order data, ensuring data accuracy and process adherence.
• Serve as the primary contact for key accounts, managing complex contracts with variable billing or consolidation requirements.
• Achieve or exceed all departmental metrics through strong organization, prioritization skills, and personal responsibility.
• Provide timely price quotas and ensure proper recording and tracking of all assigned orders.
• Coordinate with internal departments to resolve inquiries regarding order status, invoicing, product availability, or quality issues.
• Collaborate with management and demonstrate strong teamwork to address and resolve complex issues.
• Uphold the OEX customer strategy, leading by example to deliver a positive customer experience.

Qualifications

Minimum:

• High School diploma or equivalent.
• 1-2 years of experience in data entry, order management, or a related field.
• Strong data entry skills with high attention to detail and quality.
• Fluent in English (written and verbal).
• Solid professional work behaviors, including time management and teamwork.

Preferred:

• Intermediate level skills in Microsoft Office (Word, Excel, Outlook).
• Strong analytical skills and intermediate problem‑solving abilities.
• Knowledge of service order policies and processes.
• Strong communication and customer service skills.

Benefits

• hybrid work
• adaptable hours
• Summer Flex Fridays
• Focus Fridays
• annual companywide well‑being day

Job Posting Statement

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. If you are a victim of identity theft contact your local police department.

AI Technology Statement

Zebra Technologies leverages AI technology to evaluate job applications using objective, job‑relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy. Zebra provides the foundation for intelligent operations with an award‑winning portfolio of connected frontline, asset visibility and automation solutions. Organizations globally across retail, manufacturing, transportation, logistics, healthcare, and other industries rely on us to deliver outcomes today while driving innovation for what's next. Together with our partners, we create new ways of working that improve productivity and empower organizations to be better every day. Learn more at zebra.com.