B2B Digital Operations & Customer Experience Analyst

PepsiCo Deutschland GmbH; México; Presencial; MXN 240.000 - 420.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Wellness programs

Flexible work arrangements

Scholarship programs for children

Employee discounts

Descripción de la vacante

PepsiCo Mexico City is seeking a B2B Digital Operations Analyst to support the execution of customer engagement and commercial programs through our digital platform, helping ensure a seamless experience for customers and visibility into program performance.

This is an early-career role to build experience across digital operations, customer experience, commercial programs, and cross-functional collaboration within a global organization.

Formación

• Bachelor’s degree in Business Administration, Communications, Marketing, or a related field.
• 0–2 years of professional experience in digital commerce, sales, customer experience, commercial operations, trade marketing, or a related field.
• Experience working with customers, commercial programs, digital platforms, or operational processes is a plus.

Responsabilidades

• Support the execution of customer reward programs on digital platforms.
• Monitor customer needs and ensure timely communication and resolution.
• Track processes from purchase order to delivery and supplier payment.
• Keep the digital platform up to date with current initiatives.
• Monitor program performance and identify opportunities for improvement.
• Communicate program updates clearly to stakeholders.
• Collaborate with cross-functional teams to resolve issues.

Conocimientos

Fluent English

Fluent Spanish

Excel

PowerPoint

Word

Outlook

Communication skills

Organization

Analytical mindset

Collaboration

Educación

Bachelor’s degree in Business Administration, Communications, Marketing

Herramientas

Microsoft Office

Descripción del empleo

PepsiCo Mexico City is seeking a B2B Digital Operations Analyst to support the execution of customer engagement and commercial programs through our digital platform, helping ensure a seamless experience for customers and visibility into program performance.

This is an early-career role to build experience across digital operations, customer experience, commercial programs, and cross-functional collaboration within a global organization.