Order Entry & CS Support Specialist — Hybrid, Flexible Hours

Henkel; Estado de México; Hybrid; MXN 180,000 - 300,000; Full time

Benefits offered by this job

Hybrid work model

Flexible hours

Work from anywhere up to 30 days/year

Global wellbeing programs

Job summary

Henkel in Mexico is seeking a GBS+ Customer Service Support Specialist to join our order entry and logistics interface. You will review customer portals, process purchase orders, and forward information to logistics to ensure smooth deliveries.

You will manage order entry, keep portals updated by tracking POs, correct orders when needed, and upload orders in SAP. The role emphasizes analytical thinking, strong communication, and a proactive approach to service excellence.

Qualifications

• Degree in Business Administration or related field.
• Experience in customer service.
• Strong analytical and communication skills.

Responsibilities

• Handle order entry and portal maintenance.
• Track purchase orders and update systems.
• Correct orders as needed and ensure accuracy.
• Upload orders in SAP and coordinate with logistics.

Skills

Customer service

Analytical thinking

Proactive communication

Education

Bachelor's degree in Business Administration

Tools

SAP

Job description

Henkel in Mexico is seeking a GBS+ Customer Service Support Specialist to join our order entry and logistics interface. You will review customer portals, process purchase orders, and forward information to logistics to ensure smooth deliveries.

You will manage order entry, keep portals updated by tracking POs, correct orders when needed, and upload orders in SAP. The role emphasizes analytical thinking, strong communication, and a proactive approach to service excellence.