GBS+ Customer Service Support Specialist

Henkel; Estado de México; Hybrid; MXN 180,000 - 300,000; Full time

Benefits offered by this job

Hybrid work model

Flexible hours

Work from anywhere up to 30 days/year

Global wellbeing programs

Job summary

Henkel in Mexico is seeking a GBS+ Customer Service Support Specialist to join our order entry and logistics interface. You will review customer portals, process purchase orders, and forward information to logistics to ensure smooth deliveries.

You will manage order entry, keep portals updated by tracking POs, correct orders when needed, and upload orders in SAP. The role emphasizes analytical thinking, strong communication, and a proactive approach to service excellence.

Qualifications

• Degree in Business Administration or related field.
• Experience in customer service.
• Strong analytical and communication skills.

Responsibilities

• Handle order entry and portal maintenance.
• Track purchase orders and update systems.
• Correct orders as needed and ensure accuracy.
• Upload orders in SAP and coordinate with logistics.

Skills

Customer service

Analytical thinking

Proactive communication

Education

Bachelor's degree in Business Administration

Tools

SAP

Job description

GBS+ Customer Service Support Specialist

2 Locations Available

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26101211

Posted on: 10/5/2026 - Application Deadline: 10/19/2026

Job available in these locations:

About this Position

The customer service specialist will serve as the point of contact between the order entry team and the logistics department. They will be responsible for reviewing customer portals, downloading purchase orders, and forwarding all relevant information to the logistics team.

What you´ll do

• Order Entry responsible.
• Maintain active portals by tracking purchase orders.
• Make corrections to the different orders.
• Upload orders in SAP.

What makes you a good fit

• Degree on Business Administrations.
• Experience in customer service.
• Analytics, proactive and good communication.

Some perks of joining Henkel

• Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• Savings fund
• Friday early finish

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.