Order & Customer Success Specialist

RealTruck, Inc.; Región Centro; Presencial; MXN 732.472 - 1.220.788; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision coverage

401(k) with company match

Educational reimbursement

Descripción de la vacante

RealTruck, Inc. is seeking an Order Management Specialist to monitor and manage order requirements for customers, coordinating with supervisors to ensure timely processing and releases.

The role includes handling inquiries, sales support requests, order status, and product availability to maintain customer satisfaction. You will build strong relationships with customers, serve as the main contact for inquiries, manage open orders through fulfillment, and collaborate with sales, marketing, and

Formación

• 2+ years of experience in customer service and/or account management.
• Bilingual English and Spanish required.
• High School Diploma or GED required.

Responsabilidades

• Build and maintain relationships with assigned customers.
• Serve as primary contact for inquiries and requests.
• Manage open orders through the fulfillment process.
• Coordinate with cross-functional teams to support customer needs.
• Track key account metrics and analyze data to identify opportunities.

Conocimientos

Customer service

Account management

Bilingual English/Spanish

Educación

High School Diploma or GED

Herramientas

CRM Tool (Kustomer)

Five9

SharePoint

Microsoft Office

Descripción del empleo

RealTruck, Inc. is seeking an Order Management Specialist to monitor and manage order requirements for customers, coordinating with supervisors to ensure timely processing and releases.

The role includes handling inquiries, sales support requests, order status, and product availability to maintain customer satisfaction. You will build strong relationships with customers, serve as the main contact for inquiries, manage open orders through fulfillment, and collaborate with sales, marketing, and