Delivery & Order Support Specialist

sensata; Aguascalientes; Presencial; MXN 240.000 - 360.000; Jornada completa

Descripción de la vacante

Sensata is seeking a Customer Service Representative to interact with customers, provide information, support and resolve inquiries and order status. You will be the main contact for delivery and order status, and you will coordinate with production, planning and logistics to meet customer requirements.

The role requires a university degree or equivalent, strong communication and organizational skills, and proficiency in Microsoft Office.

Formación

• A university degree required (i.e. Bachelors degree) or equivalent relevant work experience.
• Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands.
• Strong communication skills; oral, written and presentation.
• Strong organization, planning and time management skills to achieve results.
• Strong personal and professional ethical values and integrity.
• Holds self-accountable to achieving goals and standards.
• Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel).
• Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers.

Responsabilidades

• Serves as customers main point of contact related to delivery and order status for assigned customer portfolio.
• Provide guidance to customers about quantities on stock, required time to produce and deliver. Review customer requests related to production lead-time, assess transportation mode and service to be used based on customer coverage
• Reviews daily customer demand and validates deviations, also subject to specific customer needs
• Ensures proactive internal notification of customer delivery risk following Customer Impact Alert process as well as sending a proactive external notification to customers on supply risk minimum 1 week prior to the customer order schedule date
• Review regularly and assist in the timely resolution of customer concerns/ claims/ cares on the portals related to the delivery process
• Executes manual order entry process within required timeline and accuracy
• Communicates with customers in the event of inventory opportunities of supplying orders at an earlier time
• Participates in timely reviews and investigations of root cause for customer short-payments
• Coordinate with planning and /or logistics teams to ensure execution of shipments, per customer needs / requests and follow up with customer needed information
• Coordinate with customers to determine shipping method

Conocimientos

Communication skills

Team player

Organization & planning

Time management

Interpersonal skills

Educación

Bachelor's degree or equivalent

Herramientas

Microsoft Office

Outlook

Excel

Word

PowerPoint

Descripción del empleo

Sensata is seeking a Customer Service Representative to interact with customers, provide information, support and resolve inquiries and order status. You will be the main contact for delivery and order status, and you will coordinate with production, planning and logistics to meet customer requirements.

The role requires a university degree or equivalent, strong communication and organizational skills, and proficiency in Microsoft Office.