Delivery & Order Fulfillment Specialist

Sensata Technologies; Aguascalientes; Presencial; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

Sensata Technologies seeks a Customer Service Representative to act as the primary liaison for customers on delivery and order status, providing timely information and solving issues. The role collaborates with production, planning, logistics and other business functions to meet customer order requirements.

You will review production lead times, coordinate shipments, and communicate proactively on supply risks while maintaining accurate order entry and strong customer relationships across the

Formación

• A university degree required (i.e. Bachelors degree) or equivalent relevant work experience.
• Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands.
• Strong communication skills; oral, written and presentation.
• Strong organization, planning and time management skills to achieve results.
• Strong personal and professional ethical values and integrity.
• Holds self-accountable to achieving goals and standards.

Responsabilidades

• Serves as customers main point of contact related to delivery and order status for assigned customer portfolio.
• Provide guidance to customers about quantities on stock, required time to produce and deliver.
• Review customer requests related to production lead–time, assess transportation mode and service to be used based on customer coverage.
• Reviews daily customer demand and validates deviations, also subject to specific customer needs.
• Ensures proactive internal notification of customer delivery risk following Customer Impact Alert process and sending external notifications on supply risk.
• Executes manual order entry process withing required timeline and accuracy.
• Communicates with customers in the event of inventory opportunities of supplying orders at an earlier time.
• Coordinate with planning and /or logistics teams to ensure execution of shipments, per customer needs / requests.

Conocimientos

Communication skills

Team player

Organization & time management

Interpersonal & collaboration

Educación

Bachelor's degree or equivalent

Herramientas

Microsoft Office (Outlook, Word, PowerPoint, Excel)

Descripción del empleo

Sensata Technologies seeks a Customer Service Representative to act as the primary liaison for customers on delivery and order status, providing timely information and solving issues. The role collaborates with production, planning, logistics and other business functions to meet customer order requirements.

You will review production lead times, coordinate shipments, and communicate proactively on supply risks while maintaining accurate order entry and strong customer relationships across the