Operations Team Leader: Coaching for KPIs & Impact

Concentrix; Ciudad de México; Híbrido; MXN 201.000 - 312.000; Jornada completa

Descripción de la vacante

Concentrix is hiring a Team Leader, Operations in Mexico City. The role involves supervising a group of call center associates, coaching for performance, and ensuring KPIs and service quality meet contractual goals. The candidate should have 2–4 years of supervisory experience and strong communication skills.

This full-time position requires an Associate's degree and a flexible schedule. You will lead team meetings, monitor attendance, and drive timely delivery of outcomes in a dynamic call

Formación

• Associate's degree or related field required; 2–4 years of relevant supervision experience preferred.
• Strong coaching and mentoring ability with a track record of improving team performance.
• Excellent written and verbal communication; ability to manage multiple tasks and timelines.

Responsabilidades

• Supervise a group of call center associates on a daily basis, including attendance and workload management.
• Coach direct reports regularly to achieve KPIs and maintain performance standards.
• Identify performance issues, develop action plans, and implement corrective actions as needed.
• Ensure service quality aligns with contractual KPIs and financial goals; escalate as necessary.
• Lead team meetings, organize activities, and maintain open communication channels.

Conocimientos

Coaching

Team leadership

Communication

Multi-tasking

Educación

Associate's degree

Descripción del empleo

Concentrix is hiring a Team Leader, Operations in Mexico City. The role involves supervising a group of call center associates, coaching for performance, and ensuring KPIs and service quality meet contractual goals. The candidate should have 2–4 years of supervisory experience and strong communication skills.

This full-time position requires an Associate's degree and a flexible schedule. You will lead team meetings, monitor attendance, and drive timely delivery of outcomes in a dynamic call