Service Delivery Leader — Mentoring Teams & Impact

Ttecjobs; Ciudad de México; Presencial; MXN 1.200.000 - 1.800.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

PTO

Wellness benefits

Healthcare benefits

Tuition reimbursement

Descripción de la vacante

TTEC is seeking a Senior Manager - Service Delivery to lead onsite operations in Mexico City. You will mentor managers, drive performance, and ensure high-quality customer experiences across service lines. The role emphasizes coaching, issue resolution, and strategic leadership in a fast-paced contact center setting.

You will work to align client goals with internal teams, monitor metrics, and foster a collaborative, inclusive culture while advancing staff career mobility and program success.

Formación

• 3+ years in call center or customer service industry
• Strong leadership and coaching ability
• Ability to interpret and act on data for reporting

Responsabilidades

• Lead, mentor and coach managers to meet goals and motivate teams.
• Resolve issues, provide feedback, and ensure quality customer experience on every call.
• Create and maintain a positive work environment and drive team performance.

Conocimientos

Call center experience

Customer service

Leadership

Data interpretation

Educación

Bachelor’s Degree or equivalent

Descripción del empleo

TTEC is seeking a Senior Manager - Service Delivery to lead onsite operations in Mexico City. You will mentor managers, drive performance, and ensure high-quality customer experiences across service lines. The role emphasizes coaching, issue resolution, and strategic leadership in a fast-paced contact center setting.

You will work to align client goals with internal teams, monitor metrics, and foster a collaborative, inclusive culture while advancing staff career mobility and program success.