Operations Leader for English Academy Growth & Enrolment

The Big Job Site; Xico; Presencial; MXN 162.000 - 218.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Training

Professional development

Descripción de la vacante

The Big Job Site is seeking an organised, proactive Operations Manager to lead the day-to-day operations of a language centre and drive growth. You will oversee administrative, teaching and sales activities, ensuring excellent service for students and families while coordinating enrolments and payments.

The role requires strong leadership, a C1 level of English, and a track record in operations, sales, and customer service within an educational setting.

Formación

• Experience coordinating or managing within a language centre.
• C1 level of English.
• Genuine enthusiasm for working with children and families.
• University degree in Business Administration, Marketing, Education or a related field.
• Experience in operations, sales and customer service.
• Previous experience coordinating or supervising teams.
• Strong organisational and problem-solving skills.
• Commercial mindset and results-oriented approach.
• Excellent interpersonal and communication skills.
• Proactive, responsible and autonomous working style.

Responsabilidades

• Coordinate the daily operations of the centre.
• Lead and support the administrative and teaching teams.
• Ensure excellent service and communication with students and parents.
• Oversee enrolments, re-enrolments, payments and administrative processes.
• Manage prospective families, trial classes and follow-up through enrolment.
• Support initiatives to increase student enrolment and improve retention.
• Monitor schedules, groups and centre capacity.
• Track key operational, commercial and customer service indicators.
• Coordinate events and local initiatives to attract new families.
• Handle day-to-day issues and ensure the centre runs efficiently.

Conocimientos

Leadership

Communication

Customer Service

Operations

Sales

Team Coordination

Problem Solving

Organization

Autonomy

Proactive

Educación

University degree in Business Administration/Marketing/Education

Descripción del empleo

The Big Job Site is seeking an organised, proactive Operations Manager to lead the day-to-day operations of a language centre and drive growth. You will oversee administrative, teaching and sales activities, ensuring excellent service for students and families while coordinating enrolments and payments.

The role requires strong leadership, a C1 level of English, and a track record in operations, sales, and customer service within an educational setting.