Operations Manager For An English Academy

The Big Job Site; Xico; Presencial; MXN 162.000 - 218.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Training

Professional development

Descripción de la vacante

The Big Job Site is seeking an organised, proactive Operations Manager to lead the day-to-day operations of a language centre and drive growth. You will oversee administrative, teaching and sales activities, ensuring excellent service for students and families while coordinating enrolments and payments.

The role requires strong leadership, a C1 level of English, and a track record in operations, sales, and customer service within an educational setting.

Formación

• Experience coordinating or managing within a language centre.
• C1 level of English.
• Genuine enthusiasm for working with children and families.
• University degree in Business Administration, Marketing, Education or a related field.
• Experience in operations, sales and customer service.
• Previous experience coordinating or supervising teams.
• Strong organisational and problem-solving skills.
• Commercial mindset and results-oriented approach.
• Excellent interpersonal and communication skills.
• Proactive, responsible and autonomous working style.

Responsabilidades

• Coordinate the daily operations of the centre.
• Lead and support the administrative and teaching teams.
• Ensure excellent service and communication with students and parents.
• Oversee enrolments, re-enrolments, payments and administrative processes.
• Manage prospective families, trial classes and follow-up through enrolment.
• Support initiatives to increase student enrolment and improve retention.
• Monitor schedules, groups and centre capacity.
• Track key operational, commercial and customer service indicators.
• Coordinate events and local initiatives to attract new families.
• Handle day-to-day issues and ensure the centre runs efficiently.

Conocimientos

Leadership

Communication

Customer Service

Operations

Sales

Team Coordination

Problem Solving

Organization

Autonomy

Proactive

Educación

University degree in Business Administration/Marketing/Education

Descripción del empleo

We are looking for an organised, proactive and results-driven Operations Manager to lead the day-to-day operations of our language centre and contribute to its continued growth. We are looking for someone with strong leadership and communication skills who enjoys working with children and families and is comfortable combining team management, customer service, operations and sales.

Key Responsibilities

• Coordinate the daily operations of the centre.
• Lead and support the administrative and teaching teams.
• Ensure excellent service and communication with students and parents.
• Oversee enrolments, re-enrolments, payments and administrative processes.
• Manage prospective families, trial classes and follow-up through to enrolment.
• Support initiatives to increase student enrolment and improve retention.
• Monitor schedules, groups and centre capacity.
• Track key operational, commercial and customer service indicators.
• Coordinate events and local initiatives to attract new families.
• Handle day-to-day issues and ensure the centre runs efficiently.

What We Are Looking For

• Genuine enthusiasm for working with children and families.
• C1 level of English.
• Previous experience in coordination and/or management within a language centre will be highly prioritised.
• University degree in Business Administration, Marketing, Education or a related field.
• Experience in operations, sales and customer service.
• Previous experience coordinating or supervising teams.
• Strong organisational and problem-solving skills.
• Commercial mindset and results-oriented approach.
• Excellent interpersonal and communication skills.
• Proactive, responsible and able to work with a high degree of autonomy.

What We Offer

• Monthly salary: MXN $17,000
• Full-time position from Monday to Saturday
• Training
• Professional development

We are looking for someone who goes beyond managing daily tasks: someone who takes ownership, leads by example, proposes solutions and actively contributes to the growth of the English Academy. If you enjoy taking on challenges, working with people and seeing the direct impact of your work, we would love to hear from you.

Operations Manager for an English Academy • Miguel Hidalgo, Mexico City, Mexico