Operations Lead, Pre-Order Systems & Optimization

EPIND Epicor India; Monterrey; Presencial; MXN 600.000 - 1.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health and Wellness

Internal Mobility

Career Development

Education Support

Inclusive Workplace

Work-Life Balance

Global Mobility

Descripción de la vacante

Epicor seeks a Business Operations Manager to oversee a team responsible for pre-order operational activities, including systems-related processes supporting quotes, orders, purchasing, pricing, and procurement. The role drives operational excellence through technology and efficiencies.

You will lead and develop a Business Systems Analysts and Operations team, ensuring cross-department coordination, KPI development, and continuous process improvements to boost profitability.

Formación

• Experience with use and/or implementation of software.
• Evaluating and streamlining processes.
• Experience with multi-company and multi-location environment.
• Problem solving - attention to detail, eager to learn and develop new solutions, persistence in driving improvement, and process driven
• Customer service orientation - consistently meeting and anticipating the needs of internal customers, and respecting others and fostering positive working relationships
• Ability to multi task and shift priorities as needed to meet deadlines
• Strong analytical skills and attention to detail and accuracy
• Effective verbal and written communication skills
• Strong team building skills

Responsabilidades

• Manage, train an develop Business Systems Analysts and Business Operations team members.
• Provide guidance and direction to ensure all systems and applications operate smoothly and foster coordination between departments.
• Maximize the efficiency of all pre-order business operations procedures.
• Establish production KPIs and conduct quality assessments.
• Monitor daily operations and address potential issues when they arise.
• Resolve highly complex client, account, and/or processing issues and discrepancies.
• Build processes that meet our business objectives and ensure compliance.
• Monitor financial data and recommend solutions that will improve profitability.
• Determine the needs of external and internal stakeholders and incorporate them into new strategic plans.
• Assists on special projects and provides ad hoc reports as needed.

Conocimientos

Team leadership

Communication skills

Analytical thinking

Problem solving

Attention to detail

Multi-tasking

Customer service orientation

Process improvement

Software experience

Herramientas

ServiceNow

EpicCare

Salesforce Service Cloud

Automation tools

Descripción del empleo

Epicor seeks a Business Operations Manager to oversee a team responsible for pre-order operational activities, including systems-related processes supporting quotes, orders, purchasing, pricing, and procurement. The role drives operational excellence through technology and efficiencies.

You will lead and develop a Business Systems Analysts and Operations team, ensuring cross-department coordination, KPI development, and continuous process improvements to boost profitability.