Operations Process Engineer: Scale & Optimize Workflows

Grow; Monterrey; Híbrido; MXN 600.000 - 900.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health and Wellness

Internal Mobility

Career Development

Education Support

Inclusive Workplace

Work-Life Balance

Global Mobility

Descripción de la vacante

Epicor is seeking a Process Engineer to analyze and improve business processes across operations, including quoting, ordering, billing, and customer operations. You will design scalable processes, document SOPs, and support root cause analysis and change management.

Engage with Product, Operations, IT, and Billing to clarify requirements, drive adoption, and track impact. This role emphasizes collaboration, documentation, and proactive problem solving to enhance efficiency and capacity planning.

Formación

• Strong process analysis, workflow design, documentation, and problem-solving skills.
• Knowledge of Industrial Engineering methods, including process mapping, capacity analysis, time studies, workflow optimization, and continuous improvement.
• Ability to perform root cause analysis and translate findings into practical corrective actions.
• Strong collaboration skills across Product, Operations, PMO, IT, Billing, and Customer Operations.
• Working knowledge of change management, process controls, metrics, and operational reporting.
• Bachelor’s degree in Industrial Engineering or related field
• 3+ years experience documenting and improving cross-functional business processes.
• 3+ years experience supporting operational issue resolution, root cause analysis, workflow optimization, and change management.

Responsabilidades

• Analyze workflows, handoffs, pain points, and operational trends to identify improvement opportunities.
• Design and document scalable processes, SOPs, controls, and change management materials.
• Support root cause analysis and corrective actions for operational issues, escalations, and recurring gaps.
• Coordinate process support for new product introduction, go-to-market operations, ticket management, credit, royalties, and related initiatives.
• Partner with stakeholders to clarify requirements, align process changes, and support adoption.
• Track process performance, demand, and improvement outcomes to support prioritization and capacity planning.
• Build repeatable practices that improve resolution speed, scalability, and operational efficiency.

Conocimientos

Process analysis

Workflow design

Documentation

Problem solving

Cross functional collaboration

Change management

Metrics and reporting

Educación

Bachelor’s degree in Industrial Engineering

Descripción del empleo

Epicor is seeking a Process Engineer to analyze and improve business processes across operations, including quoting, ordering, billing, and customer operations. You will design scalable processes, document SOPs, and support root cause analysis and change management.

Engage with Product, Operations, IT, and Billing to clarify requirements, drive adoption, and track impact. This role emphasizes collaboration, documentation, and proactive problem solving to enhance efficiency and capacity planning.