Senior Pre-Order Operations Manager

Grow; Monterrey; Híbrido; MXN 700.000 - 1.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health and wellness

Internal mobility

Career development

Education support

Inclusive workplace

Work-life balance

Global relocation support

Descripción de la vacante

Epicor seeks a Business Operations Manager to lead a team responsible for pre-order operational activities, including systems-driven processes for quotes, orders, purchasing, pricing, and procurement. You will drive operational excellence through technology improvements and efficiency gains, guiding cross-department collaboration to meet strategic goals.

You will establish KPIs, monitor daily operations, resolve complex issues, and drive continuous process improvements while ensuring compliance

Formación

• Experience leading a team of analysts or operations staff.
• Ability to evaluate and streamline business processes.
• Experience in multi-location environments and multi-company setups.
• Strong problem-solving and attention to detail.
• Effective verbal and written communication across departments.
• Ability to manage multiple priorities and meet deadlines.
• Strong analytical skills and accuracy.
• Experience partnering with business and technical teams to prioritize system enhancements.

Responsabilidades

• Oversee and develop Business Systems Analysts and Operations team.
• Provide guidance to ensure systems operate smoothly across departments.
• Maximize efficiency of pre-order operations processes.
• Establish production KPIs and conduct quality assessments.
• Monitor daily operations and address potential issues.
• Resolve complex client, account, and processing discrepancies.
• Build processes aligned with business objectives and compliance.
• Monitor financial data and propose profitability improvements.
• Incorporate stakeholder needs into strategic plans.
• Assist on special projects and provide ad hoc reports.

Conocimientos

Team leadership

Process improvement

Strategic thinking

Analytical thinking

Communication

Cross-functional collaboration

Problem solving

Project management

Descripción del empleo

Epicor seeks a Business Operations Manager to lead a team responsible for pre-order operational activities, including systems-driven processes for quotes, orders, purchasing, pricing, and procurement. You will drive operational excellence through technology improvements and efficiency gains, guiding cross-department collaboration to meet strategic goals.

You will establish KPIs, monitor daily operations, resolve complex issues, and drive continuous process improvements while ensuring compliance