Process Engineer: Drive Operational Excellence & Scale

Epicor; Monterrey; Presencial; MXN 420.000 - 640.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health and wellness

Internal mobility

Career development

Education support

Inclusive workplace

Work-life balance

Global mobility

Descripción de la vacante

Epicor in Monterrey is seeking a Process Engineer to analyze, design, document, and improve business processes across Operations, including quoting, ordering, billing, and customer operations. You will partner with Product, Operations, IT, Billing, and Customer Operations to implement scalable processes, drive root-cause analysis, and maintain process documentation and change management practices.

The role emphasizes measurable outcomes, capacity planning, and continuous improvement through

Formación

• Strong process analysis, workflow design, documentation, and problem-solving skills.
• Knowledge of Industrial Engineering methods, including process mapping, capacity analysis, time studies, workflow optimization, and continuous improvement.
• Ability to perform root cause analysis and translate findings into practical corrective actions.
• Strong collaboration skills across Product, Operations, PMO, IT, Billing, and Customer Operations.
• Working knowledge of change management, process controls, metrics, and operational reporting.

Responsabilidades

• Analyze workflows, handoffs, pain points, and operational trends to identify improvement opportunities.
• Design and document scalable processes, SOPs, controls, and change management materials.
• Support root cause analysis and corrective actions for operational issues, escalations, and recurring gaps.
• Coordinate process support for new product introduction, go-to-market operations, ticket management, credit, royalties, and related initiatives.
• Partner with stakeholders to clarify requirements, align process changes, and support adoption.
• Track process performance, demand, and improvement outcomes to support prioritization and capacity planning.
• Build repeatable practices that improve resolution speed, scalability, and operational efficiency.

Conocimientos

Process analysis

Workflow design

Documentation

Problem-solving

Root cause analysis

Change management

Cross-functional collaboration

Operational reporting

Industrial Engineering methods

Process mapping

Educación

Bachelor’s degree in Industrial Engineering

Descripción del empleo

Epicor in Monterrey is seeking a Process Engineer to analyze, design, document, and improve business processes across Operations, including quoting, ordering, billing, and customer operations. You will partner with Product, Operations, IT, Billing, and Customer Operations to implement scalable processes, drive root-cause analysis, and maintain process documentation and change management practices.

The role emphasizes measurable outcomes, capacity planning, and continuous improvement through