Pre-Order Operations Leader: Systems & Process Excellence

Epicor; Monterrey; Presencial; MXN 900.000 - 1.200.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health and Wellness

Internal Mobility

Career Development

Education Support

Inclusive Workplace

Work-Life Balance

Global Mobility

Descripción de la vacante

Epicor is seeking a Business Operations Manager to lead a team overseeing pre-order operational activities, including systems-related processes for sales quotes, orders, purchasing, pricing, and procurement. The role focuses on achieving operational excellence through technology and efficiency improvements.

You will guide cross-functional teams, establish KPIs, and drive continuous process improvements across multiple locations.

Formación

• Experience using and implementing software solutions.
• Ability to evaluate and streamline processes.
• Experience in multi-company and multi-location environments.
• Strong problem-solving and attention to detail.
• Customer service orientation and relationship building.
• Ability to multitask and meet deadlines.
• Strong analytical and communication skills.
• Proven leadership and team-building abilities.

Responsabilidades

• Manage, train and develop Business Systems Analysts and Operations team members.
• Provide guidance to ensure all systems operate smoothly and foster cross-department coordination.
• Maximize efficiency of pre-order operations procedures.
• Establish production KPIs and conduct quality assessments.
• Monitor daily operations and address issues as they arise.
• Resolve highly complex client, account, and processing issues and discrepancies.
• Build processes that meet business objectives and ensure compliance.
• Monitor financial data and recommend profitability improvements.
• Determine stakeholder needs and incorporate into strategic plans.
• Assist on special projects and provide ad hoc reports.

Conocimientos

Software implementation

Process improvement

Multisite experience

Analytical thinking

Communication

Team leadership

Problem solving

Herramientas

ServiceNow

Salesforce Service Cloud

Epicor knowledge base

Descripción del empleo

Epicor is seeking a Business Operations Manager to lead a team overseeing pre-order operational activities, including systems-related processes for sales quotes, orders, purchasing, pricing, and procurement. The role focuses on achieving operational excellence through technology and efficiency improvements.

You will guide cross-functional teams, establish KPIs, and drive continuous process improvements across multiple locations.