Business Operation Coordinator

Westin Lagunamar Ocean Resort M&S; Cancún; On-site; MXN 180,000 - 300,000; Full time

Job summary

Westin Lagunamar Ocean Resort M&S in Cancún seeks a Business Operations Coordinator to support Marketing & Sales, manage lead creation and audits, and coordinate reporting across channels. The role involves researching guest and member profiles to build accurate leads and supporting tour receptions and event planning.

The ideal candidate will hold a hospitality-related degree, have 2+ years in marketing, be bilingual in English and Spanish, and possess strong communication and organizational

Qualifications

• Bachelor’s degree and/or Hotel Management degree preferred.
• 2+ years of related marketing experience preferred.
• Bilingual in English and Spanish.
• Excellent written and verbal communication skills.
• Demonstrated ability to coordinate a high level of activity under varying conditions.

Responsibilities

• Oversee daily/weekly/monthly tracking and marketing reports, including status and performance metrics.
• Create and audit leads through history research and profiling of guests and members.
• Coordinate contest announcements and marketing event planning for team activities and recognition.
• Audit marketing materials, collateral, and stock at workstations per company policies.
• Provide operational support to Marketing & Sales teams and coordination with Tour Reception teams.

Skills

Bilingual English & Spanish

Microsoft Office

Communication skills

Time management

Education

Bachelor’s degree in Hospitality Management

Tools

MS Office

Job description

Job SummaryThe Business Operations Coordinator will provide operational support and coordinate the correct reporting of tours and sales based on the segmentation of channels at the site. Creates the Leads in data-management system that will be used for guests on tour. Has an extraordinary knowledge and domain of the different company systems and is able to find necessary information to create/audit the leads through wide research of history and profiling guests and members. Oversees administrative support to the Marketing & Sales departments, Marketing & Sales Management team, including support to the Tour Reception teams.Expected Contributions· Oversee the coordination, and analyze, maintain, and distribute daily/weekly/monthly tracking and marketing status reports including Capture rate reports, Company System reports, payroll review, performance reports, Leads´ location and tour trackers.· Create and audit leads through wide research of history and profiling guests and members correctly. Analyze and filter Leads´ requests according to Company´s current policies, being capable to decide if a Lead can be processed or kick backed.· Oversee the coordination and preparation of contest announcements and marketing event planning for team building, awards/ recognition, training sessions, etc.· Audit marketing materials, collateral, and stock at workstations according to updated Company´s policies.· Provide operational support and oversee administrative support to the Marketing & Sales departments, Marketing & Sales Management teams, including support to the Tour Reception teams.· Maintain updated marketing process manuals, flowcharts, policies, and memorandums.Daily contact with members of Marketing and Sales teams at all levels and with different departments at Corporate.Direct interaction several times weekly with Analyst team, Sales Assistant/DOS/PD, and Admin/Contracts team to coordinate stats, materials, and communication.Constant interaction with outside vendors for event planning, materials, and supplies purchase requests, etc.Candidate Profile· Bachelor’s degree and/or Hotel Management degree preferred.· 2+ years of related marketing experience preferred.· Bilingual, ability to speak English and Spanish, fluently.· Proven track record of success in marketing or sales.· Excellent written and verbal communication skills.· Excellent Computer skills, including but not limited to Microsoft Office.· Demonstrated ability to coordinate a high level of activity under a variety of conditions and constraints.· Proven time management skills.· Proven ability to work in a team environment and interact with all levels of the organization.· Detail oriented, ability to handle multiple priorities in a fast-paced environment.· Ability to work flexible hours and days. It is anticipated that the position will require working a provided schedule. Occasionally holidays and/or a six- or seven-day work schedule will be required.Stands, sits, or walks for extended periods. Ability to climb stairs.Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 35 pounds without assistance.Sitting at a desk/computer on average 8 hours per day#imvwsmMarriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.