Onsite Teller & Client Services Specialist

Citibank (Switzerland) AG; Reynosa; Híbrido; MXN 134.000 - 201.000; Jornada completa

Descripción de la vacante

Citibank is seeking an entry-level Teller at the Reynosa branch to assist with day-to-day client services and transactions. You will handle cash, verify deposits, and ensure accurate processing while promoting Citi digital tools to clients.

Close attention to policy, risk controls, and customer satisfaction will guide your daily tasks and performance metrics. Teamwork and reliable communication are essential in this on-site role.

Formación

• Previous relevant experience preferred.
• Demonstrated sales and customer service experience.
• Money handling experience.
• Effective problem solving and communication skills.
• Ability to work well in a team oriented environment.

Responsabilidades

• Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service.
• Perform efficient and accurate banking transactions including managing cash supply for the branch, incoming/outgoing cash deposits, and maintaining branch vault cash.
• Identify referral opportunities for new products and services based on client’s financial goals.
• Educate clients on digital and self-service opportunities offered by Citi.
• Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assets.
• Escalate and manage client issues/concerns with transparency; maintain knowledge of client accounts and products.

Conocimientos

Customer service

Sales experience

Money handling

Problem solving

Teamwork

Educación

High School diploma

Descripción del empleo

Citibank is seeking an entry-level Teller at the Reynosa branch to assist with day-to-day client services and transactions. You will handle cash, verify deposits, and ensure accurate processing while promoting Citi digital tools to clients.

Close attention to policy, risk controls, and customer satisfaction will guide your daily tasks and performance metrics. Teamwork and reliable communication are essential in this on-site role.