Customer Operations Specialist — Hybrid (Monterrey)

Redwood Logistics, LLC; Monterrey (Batáquez); Híbrido; MXN 260.000 - 380.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Life Insurance policy starting 30 days

Personal Health Insurance coverage

Aguinaldo Christmas bonus

Vacation 12 days + legal increase

Prima vacacional 50%

Saving Plan

Grocery Card

Cell Phone Allowance

Descripción de la vacante

Redwood Logistics, LLC in Monterrey, Mexico is seeking a Customer Operations Representative to join Redwood Multimodal. This full-time hybrid role supports daily order processing, problem resolution, data entry, load building, and scheduling pickups and deliveries.

You will work with bilingual English/Spanish communication, manage multiple tasks, maintain accuracy, and provide timely freight updates to customers and internal teams. The position offers benefits and opportunities for growth.

Formación

• Bi-lingual in English/Spanish; proficient level for verbal and written communication
• Clear and effective communication/interpersonal skills
• Ability to multi-task and prioritize in a fast-paced environment
• Attention to detail and problem-solving abilities

Responsabilidades

• Oversee operational workflow for designated accounts, providing excellent customer service
• Identify, investigate, and correct unique customer problems and order delays
• Schedule freight pickups and deliveries
• Perform accurate data entry and build orders in Redwood's proprietary TMS
• Provide freight status updates to shippers, receivers, customers, and internal parties
• Verify freight charges and resolve discrepancies prior to final invoicing
• Proactively generate and process appropriate paperwork for orders, maintaining a strong attention to detail
• Efficient and effective problem-solving related to customer shipments.

Conocimientos

Bi-lingual English/Spanish

Excellent communication

Multitasking

Herramientas

Proprietary TMS

Descripción del empleo

Redwood Logistics, LLC in Monterrey, Mexico is seeking a Customer Operations Representative to join Redwood Multimodal. This full-time hybrid role supports daily order processing, problem resolution, data entry, load building, and scheduling pickups and deliveries.

You will work with bilingual English/Spanish communication, manage multiple tasks, maintain accuracy, and provide timely freight updates to customers and internal teams. The position offers benefits and opportunities for growth.