Freight Support Specialist — Call-First Escalations

Uber Freight; Monterrey; On-site; MXN 201,000 - 312,000; Full time

Job summary

A logistics technology company in Monterrey seeks a professional to resolve customer and carrier issues. You will build and schedule loads while ensuring service quality. Ideal candidates possess excellent English communication skills and a proactive problem-solving mindset, with experience in logistics or freight brokerage. Strong collaboration with a team is crucial in enhancing the customer experience and managing escalations efficiently. Join a dynamic environment dedicated to delivering excellence in service.

Qualifications

• Proven experience in logistics, transportation, or freight brokerage.
• Ability to handle escalations and make outbound calls effectively.
• Strong decision-making based on urgency of issues.

Responsibilities

• Build, schedule, and update loads in internal systems.
• Resolve escalations through effective communication.
• Collaborate with teammates and stakeholders.

Skills

Excellent verbal and written communication in English

Problem-solving

Customer service

Job description

A logistics technology company in Monterrey seeks a professional to resolve customer and carrier issues. You will build and schedule loads while ensuring service quality. Ideal candidates possess excellent English communication skills and a proactive problem-solving mindset, with experience in logistics or freight brokerage. Strong collaboration with a team is crucial in enhancing the customer experience and managing escalations efficiently. Join a dynamic environment dedicated to delivering excellence in service.