Onsite Manufacturing IT Support Specialist

TACNA Services, Inc.; Tijuana; Hybrid; MXN 520,000 - 700,000; Full time

Job summary

Vapotherm is seeking an IT professional for its Tijuana Industrial Pacific facility to lead on-site and remote IT support, and to partner with site leadership and global IT teams.

You will deploy and troubleshoot workstations, scanners, printers, and site networks, manage Microsoft 365, Entra ID, Intune, ERP Epicor, and ensure compliance in regulated manufacturing environments. The role requires 5+ years in IT support or manufacturing tech, and strong English communication.

Qualifications

• Bachelor's degree in information technology, Computer Science, Engineering, or related field; equivalent experience may be considered.

Responsibilities

• Serve as the primary IT contact for Vapotherm's Tijuana site, partnering with leadership, vendors, and global IT teams.
• Provide support for on-site and remote employees, including end-user devices, Microsoft 365, enterprise applications, manufacturing systems, and network services.
• Deploy, maintain, and troubleshoot production-floor technology (workstations, scanners, tablets, printers, label printers).
• Support Microsoft 365, Entra ID, Intune, endpoint management, software deployments, patching, security tools, and user access management.
• Lead local infrastructure, networking, telecommunications, and site technology improvement initiatives.
• Manage site IT projects, vendor relationships, procurement activities, and implementation efforts.
• Collaborate with Manufacturing, Quality, Engineering, and Operations to support critical systems and deployments.
• Ensure compliance with corporate security, regulatory, and documentation requirements; maintain IT asset inventories and site records.

Skills

Troubleshooting

Project coordination

Vendor management

Customer service

English communication (B2)

Independent work

Education

Bachelor's degree in IT/CS/Engineering

Tools

Microsoft 365

Entra ID

Intune

Windows endpoints

ERP Epicor

Job description

Vapotherm is seeking an IT professional for its Tijuana Industrial Pacific facility to lead on-site and remote IT support, and to partner with site leadership and global IT teams.

You will deploy and troubleshoot workstations, scanners, printers, and site networks, manage Microsoft 365, Entra ID, Intune, ERP Epicor, and ensure compliance in regulated manufacturing environments. The role requires 5+ years in IT support or manufacturing tech, and strong English communication.