IT Support Analyst ( Maquiladoras experience)

Mam de la Frontera, S.A. de C.V.; Tijuana; On-site; MXN 450,000 - 650,000; Full time

Job summary

VAPOTHERM in Tijuana seeks a Senior IT Support Analyst to be the go-to IT contact for the plant, supporting end-user devices, Microsoft 365, ERP Epicor, and manufacturing systems onsite.

You will lead local infrastructure projects, manage vendor relations, ensure regulatory compliance, and collaborate with Manufacturing, Quality, Engineering, and Operations to deploy technology across the site.

Qualifications

• 5+ years in IT support, systems administration, or manufacturing tech.
• Bachelor’s degree in IT, Computer Science, Engineering, or related field.
• English at least B2 and onsite work at the Tijuana facility.

Responsibilities

• Serve as the primary IT contact for Vapotherm’s Tijuana facility and coordinate with site leadership, vendors, and global IT teams.
• Support on-site and remote employees with end-user devices, Microsoft 365, enterprise apps, and network services.
• Deploy, maintain, and troubleshoot production-floor technology (workstations, scanners, printers, tablets).
• Lead local infrastructure, networking, and site technology improvement initiatives.
• Manage site IT projects, procurement, and vendor relations; ensure regulatory compliance.
• Collaborate with Manufacturing, Quality, Engineering, and Operations on critical deployments.

Skills

IT support

English proficiency

Vendor management

Project coordination

Customer service

Education

Bachelor’s degree

Tools

Microsoft 365

Entra ID

Intune

Epicor ERP

Job description

VAPOTHERM leading medical device manufacturing

This person will be the go-to IT support for the plant as well as virtually supporting Vapotherm team members with IT-related issues.

– The Tijuana position is based out of our Tijuana Production facility and is a 100% onsite role.

The Senior IT Support Analyst supports end-user computing, manufacturing systems, infrastructure, enterprise applications, and cybersecurity initiatives while leading local technology projects, driving operational improvements, and ensuring compliance with corporate and regulatory requirements.

• Serve as the primary IT contact for Vapotherm’s Tijuana manufacturing facility, partnering with site leadership, vendors, and global IT teams.
• Provide support for on-site and remote employees, including end-user devices, Microsoft 365, enterprise applications, manufacturing systems, and network services.
• Deploy, maintain, and troubleshoot production-floor technology, including but not limited to workstations, scanners, tablets, printers, label printers, and related systems.
• Support Microsoft 365, Entra ID, Intune, endpoint management, software deployments, patching, security tools, and user access management.
• Lead local infrastructure, networking, telecommunications, and site technology improvement initiatives.
• Manage site IT projects, vendor relationships, procurement activities, and implementation efforts.
• Collaborate cross-functionally with Manufacturing, Quality, Engineering, and Operations teams to support business-critical systems and technology deployments.
• Ensure compliance with corporate security, regulatory, and documentation requirements while maintaining IT asset inventories and site records.

• 5+ years of experience in IT support, systems administration, infrastructure, or manufacturing technology environments
• Bachelor’s degree in information technology, Computer Science, Engineering, or a related field; equivalent experience may be considered.
• Ability to communicate effectively in English, both verbally and in writing, at a minimum B2 proficiency level.
• Ability to complete a pre-employment background verification process.
• Ability to work primarily onsite at Vapotherm’s manufacturing facility
• Experience supporting Microsoft 365, Entra ID, Intune, Windows endpoints, networking, and enterprise applications.
• Experience supporting ERP software; Epicor experience is a plus.
• Occasional travel to other Vapotherm locations within the US as required.
• Experience supporting manufacturing operations, production-floor technology, or regulated environments preferred.
• Strong troubleshooting, project coordination, vendor management, and customer service skills.
• Ability to work independently, prioritize competing demands, and effectively support both in-person and remote users.
• Ability to lift, carry, and install IT equipment weighing up to 22 kg (48.5 lbs), and provide hands‑on technical support within office, warehouse, and manufacturing environments.
• Ability to prioritize multiple tasks and operate independently in a fast-paced manufacturing environment.
• Experience supporting regulated environments (FDA, ISO 13485, SOX, HIPAA, or similar) preferred.