IT Help Desk

TACNA Services, Inc.; Tijuana; Hybrid; MXN 520,000 - 700,000; Full time

Job summary

Vapotherm is seeking an IT professional for its Tijuana Industrial Pacific facility to lead on-site and remote IT support, and to partner with site leadership and global IT teams.

You will deploy and troubleshoot workstations, scanners, printers, and site networks, manage Microsoft 365, Entra ID, Intune, ERP Epicor, and ensure compliance in regulated manufacturing environments. The role requires 5+ years in IT support or manufacturing tech, and strong English communication.

Qualifications

• Bachelor's degree in information technology, Computer Science, Engineering, or related field; equivalent experience may be considered.

Responsibilities

• Serve as the primary IT contact for Vapotherm's Tijuana site, partnering with leadership, vendors, and global IT teams.
• Provide support for on-site and remote employees, including end-user devices, Microsoft 365, enterprise applications, manufacturing systems, and network services.
• Deploy, maintain, and troubleshoot production-floor technology (workstations, scanners, tablets, printers, label printers).
• Support Microsoft 365, Entra ID, Intune, endpoint management, software deployments, patching, security tools, and user access management.
• Lead local infrastructure, networking, telecommunications, and site technology improvement initiatives.
• Manage site IT projects, vendor relationships, procurement activities, and implementation efforts.
• Collaborate with Manufacturing, Quality, Engineering, and Operations to support critical systems and deployments.
• Ensure compliance with corporate security, regulatory, and documentation requirements; maintain IT asset inventories and site records.

Skills

Troubleshooting

Project coordination

Vendor management

Customer service

English communication (B2)

Independent work

Education

Bachelor's degree in IT/CS/Engineering

Tools

Microsoft 365

Entra ID

Intune

Windows endpoints

ERP Epicor

Job description

Responsibilities and Requirements

• Serve as the primary IT contact for Vapotherm's Tijuana in Industrial Pacific manufacturing facility, partnering with site leadership, vendors, and global IT teams.
• Provide support for on-site and remote employees, including end-user devices, Microsoft 365, enterprise applications, manufacturing systems, and network services.
• Deploy, maintain, and troubleshoot production-floor technology, including but not limited to workstations, scanners, tablets, printers, label printers, and related systems.
• Support Microsoft 365, Entra ID, Intune, endpoint management, software deployments, patching, security tools, and user access management.
• Lead local infrastructure, networking, telecommunications, and site technology improvement initiatives.
• Manage site IT projects, vendor relationships, procurement activities, and implementation efforts.
• Collaborate cross functionally with Manufacturing, Quality, Engineering, and Operations teams to support business-critical systems and technology deployments.
• Ensure compliance with corporate security, regulatory, and documentation requirements while maintaining IT asset inventories and site records.
• Bachelor's degree in information technology, Computer Science, Engineering, or related field; equivalent experience may be considered.
• 5+ years of experience in IT support, systems administration, infrastructure, or manufacturing technology environments.
• Ability to communicate effectively in English, both verbally and in writing, at a minimum B2 proficiency level.
• Ability to successfully complete a pre-employment background verification process.
• Ability to work primarily onsite at Vapotherm's manufacturing facility
• Experience supporting Microsoft 365, Entra ID, Intune, Windows endpoints, networking, and enterprise applications.
• Experience supporting ERP software, Epicor experience is a plus.
• Experience supporting manufacturing operations, production-floor technology, or regulated environments preferred.
• Strong troubleshooting, project coordination, vendor management, and customer service skills.
• Ability to work independently, prioritize competing demands, and effectively support both in person and remote users.
• Ability to lift, carry, and install IT equipment weighing up to 22 kg (48.5 lbs), and provide hands-on technical support within office, warehouse, and manufacturing environments.
• Ability to prioritize multiple tasks and operate independently in a fast-paced manufacturing environment.
• Experience supporting regulated environments (FDA, ISO 13485, SOX, HIPAA, or similar) preferred.
• Occasional travel to other Vapotherm locations within the US as required.
• Frequently sit, walk, or stand and wear clean room attire including but not limited to jacket, gloves, hair net, etc.

Vacantes Abiertas 1 Turno L-J:7:00-17:00, V:7:00-15:00

City Tijuana

Idiomas English (80 %)

Visa

Sentri