Onsite IT Technician - 12-Hour Night Shift, Manufacturing

Intuitive; Mexicali; On-site; MXN 167,000 - 257,000; Full time

Job summary

Intuitive, a global leader in robotic-assisted surgery, is seeking an IT Manufacturing Support Technician to maintain hardware and software for onsite staff. You will support computers, printers, VOIP, AV, servers, and network equipment, ensuring availability and security across the site.

Based in Mexicali, this 12-hour night-shift role requires Windows expertise, Active Directory knowledge, and strong customer service and communication skills to help manufacturing teams keep operations running

Qualifications

• Highschool degree or equivalent work experience.
• Minimum 2 years experience supporting Windows environments.
• Willing to work a 12-hour night shift.
• Strong knowledge of Microsoft desktop operating systems.
• Experience with Active Directory and business applications.
• Experience in shipping/manufacturing is a plus.
• Knowledge of SAP, ServiceNow, Agile, FedEx Ship Manager, OKTA, SAM is a plus.
• Excellent customer service, communication, and organizational skills.
• Willing to take on projects outside daily duties.

Responsibilities

• Respond to IT requests from corporate and manufacturing users.
• Work with Tier II/III to resolve complex issues.
• Document processes, knowledge base, and training materials.
• Participate in projects and meet management goals.
• Ensure high availability and performance of technology systems.
• Install software and troubleshoot issues.
• Perform regular inventory and compliance checks.
• Work independently or in a team and prioritize issues.

Skills

Night shift

Windows OS

Active Directory

Business applications

Customer service

Communication

Organization

Education

Highschool degree or equivalent

Tools

SAP

ServiceNow

Agile

FedEx Ship Manager

OKTA

SAM

Job description

Intuitive, a global leader in robotic-assisted surgery, is seeking an IT Manufacturing Support Technician to maintain hardware and software for onsite staff. You will support computers, printers, VOIP, AV, servers, and network equipment, ensuring availability and security across the site.

Based in Mexicali, this 12-hour night-shift role requires Windows expertise, Active Directory knowledge, and strong customer service and communication skills to help manufacturing teams keep operations running