Onsite IT Support Specialist — Freelance

Sharp Brains; San Luis Potosí; Presencial; MXN 240.000 - 360.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Long-term engagement

Global IT field service exposure

Descripción de la vacante

Sharp Brains Limited is seeking an experienced IT Support Specialist to provide onsite end-user support and office IT infrastructure services in Mexico City. The role involves asset management, hardware deployment, and project-based technical assistance with coordination to remote teams and third-party vendors.

The ideal candidate has hands-on experience across Windows, macOS, Linux, and networking basics, with strong troubleshooting and documentation skills.

Formación

• Experience in onsite IT support and desktop support across multiple OS.
• Knowledge of Windows, macOS and Linux environments.
• Experience with IT asset management and inventory control.

Responsabilidades

• Provide onsite support for desktops, laptops, mobile devices, printers, and peripherals.
• Troubleshoot hardware, software, connectivity, and user-related issues across Windows, macOS, and Linux environments.
• Provision, deploy, replace, image, track, and decommission IT equipment.
• Support office network connectivity, Wi-Fi, printing, AV, voice, and workplace technologies.
• Install and troubleshoot switches, routers, access points, and related IT infrastructure.
• Support conference rooms, digital signage, and smart office technologies.
• Maintain IT asset inventory and conduct regular inventory audits.
• Coordinate warranty repairs, equipment redeployment, disposal, and stock management.
• Support office moves, hardware refreshes, equipment relocations, and IT deployment projects.
• Provide remote hands support and coordinate with third-party vendors when required.
• Escalate complex issues to Level 2/remote technical teams and maintain clear documentation.

Conocimientos

Onsite IT support

Desktop support

IT field services

Herramientas

Windows

macOS

Linux

Networking

Descripción del empleo

Sharp Brains Limited is seeking an experienced IT Support Specialist to provide onsite end-user support and office IT infrastructure services in Mexico City. The role involves asset management, hardware deployment, and project-based technical assistance with coordination to remote teams and third-party vendors.

The ideal candidate has hands-on experience across Windows, macOS, Linux, and networking basics, with strong troubleshooting and documentation skills.