IT Support Technician

Sharp Brains; Cuautitlán Izcalli; Presencial; MXN 279.000 - 469.000; Jornada completa

Descripción de la vacante

Sharp Brains is seeking an experienced IT Support Specialist to provide onsite end-user support, office IT infrastructure support, and asset management in Mexico City. You will collaborate with remote teams, stakeholders, and third‑party vendors to ensure reliable IT operations and timely issue resolution.

The role involves full‑time freelance engagement with Sharp Brains, supporting desktop, network, and device deployment across Windows, macOS, and Linux environments.

Formación

• Experience in onsite IT support or desktop support.
• Strong knowledge of Windows, macOS, Linux, and peripherals.
• Basic networking: LAN, Wi‑Fi, switches, routers.
• Experience with IT asset management and inventory control.
• Strong troubleshooting and communication skills.
• Ability to work independently and coordinate with remote teams and vendors.

Responsabilidades

• Provide onsite support for desktops, laptops, mobile devices, printers, and peripherals.
• Troubleshoot hardware, software, connectivity, and user-related issues across Windows, macOS, and Linux environments.
• Provision, deploy, replace, image, track, and decommission IT equipment.
• Support office network connectivity, Wi-Fi, printing, AV, voice, and workplace technologies.
• Install and troubleshoot switches, routers, access points, and related IT infrastructure.
• Support conference rooms, digital signage, and smart office technologies.
• Maintain IT asset inventory and conduct regular inventory audits.
• Coordinate warranty repairs, equipment redeployment, disposal, and stock management.
• Support office moves, hardware refreshes, equipment relocations, and IT deployment projects.
• Provide remote hands support and coordinate with third-party vendors when required.
• Escalate complex issues to Level 2/remote technical teams and maintain clear documentation.

Conocimientos

Onsite IT support

Windows

macOS

Linux

Mobile devices

Printers & peripherals

LAN & Wi‑Fi networking

Switches & routers

IT asset management

Troubleshooting

Documentation

Customer service

Independent work

Vendor coordination

Descripción del empleo

Contract Type: Freelance / Independent Contractor

About Sharp Brains

Sharp Brains is a global IT field services and technology support company providing onsite IT support, infrastructure services, smart hands, hardware deployment, and technical field services worldwide.

Job Summary

Sharp Brains is looking for an experienced IT Support Specialist to provide onsite end-user support, office IT infrastructure support, asset management, and project-based technical assistance in Mexico City.

The successful candidate will work closely with remote technical teams, internal stakeholders, and third-party vendors to ensure reliable IT operations and timely resolution of technical issues.

Key Responsibilities

• Provide onsite support for desktops, laptops, mobile devices, printers, and peripherals.
• Troubleshoot hardware, software, connectivity, and user-related issues across Windows, macOS, and Linux environments.
• Provision, deploy, replace, image, track, and decommission IT equipment.
• Support office network connectivity, Wi-Fi, printing, AV, voice, and workplace technologies.
• Install and troubleshoot switches, routers, access points, and related IT infrastructure.
• Support conference rooms, digital signage, and smart office technologies.
• Maintain IT asset inventory and conduct regular inventory audits.
• Coordinate warranty repairs, equipment redeployment, disposal, and stock management.
• Support office moves, hardware refreshes, equipment relocations, and IT deployment projects.
• Provide remote hands support and coordinate with third-party vendors when required.
• Escalate complex issues to Level 2/remote technical teams and maintain clear documentation.

Required Skills & Experience

• Experience in onsite IT support, desktop support, or IT field services.
• Strong knowledge of Windows, macOS, Linux, mobile devices, printers, and peripherals.
• Basic networking knowledge covering LAN, Wi-Fi, switches, routers, and access points.
• Experience with IT hardware asset management and inventory control.
• Strong troubleshooting, documentation, and customer service skills.
• Ability to work independently and coordinate with remote teams and vendors.
• Good communication and problem-solving skills.

What We Offer

• Full-time freelance engagement with Sharp Brains.
• Opportunity to work on enterprise IT support and infrastructure projects.
• Long-term professional engagement based on performance and business requirements.
• Exposure to global IT field service operations.