Onsite IT Support Engineer – Windows, Mac & Linux

AVASO Technology Solutions; Ciudad Juárez; On-site; MXN 279,000 - 390,600; Full time

Benefits offered by this job

Career growth opportunities

Continuous learning

Competitive salary and benefits package

Job summary

A leading IT solutions provider located in Ciudad Juárez, Chihuahua is looking for an experienced Onsite Support Engineer to deliver exceptional technical support and assistance to end users. The ideal candidate will have over 2 years of experience in desktop support, a strong command of Windows, Mac, and Linux systems, and proficiency in networking protocols. This role offers a competitive salary and a chance to work with cutting-edge technologies within a dynamic team focused on innovation.

Qualifications

• 2+ years of experience in Desktop Support or similar roles.
• Experience with Active Directory for user management.
• Strong communication skills to explain technical issues to non-technical users.

Responsibilities

• Provide on-site and remote desktop support for users.
• Troubleshoot and resolve hardware, software, and network-related issues.
• Install, configure, and maintain desktop systems and peripherals.

Skills

Desktop Support

Windows OS

Mac OS

Linux

Active Directory

Remote desktop tools

Networking protocols (TCP/IP, DNS, DHCP)

MS Office Suite

Hardware diagnostics, repair, and replacements

System imaging and software deployment tools

ITIL processes

Fluency in English, Spanish

Education

CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST) or equivalent

Tools

Cloud-based applications (e.g., Microsoft 365, Google Workspace)

Job description

A leading IT solutions provider located in Ciudad Juárez, Chihuahua is looking for an experienced Onsite Support Engineer to deliver exceptional technical support and assistance to end users. The ideal candidate will have over 2 years of experience in desktop support, a strong command of Windows, Mac, and Linux systems, and proficiency in networking protocols. This role offers a competitive salary and a chance to work with cutting-edge technologies within a dynamic team focused on innovation.