Onsite IT Support Engineer - Nexthink & ServiceNow Expert

Cognizant Technology Solutions Corporation; Monterrey; On-site; MXN 600,000 - 900,000; Full time

Job summary

Cognizant Technology Solutions Corporation is hiring an IT Support Engineer to work onsite in Santa Catarina, NL, with rotating shifts. You will lead end-user support across global units, optimize ITSM processes, and leverage Nexthink and ServiceNow to improve device health, user experience, and service delivery.

The role emphasizes collaboration with sales, marketing, finance, and security teams, ensuring compliance and continuity.

Qualifications

• Eight to ten years of experience in IT service management with focus on end-user services in large enterprises.
• Hands-on Nexthink experience with dashboards, investigations and remediation campaigns.

Responsibilities

• Manage end-user support operations and coordinate remote desktop assistance to resolve incidents and requests.
• Drive IT service management improvements to increase stability and reduce disruptions.
• Oversee Nexthink platform usage to monitor device health and end-user experience and turn insights into action.

Skills

Nexthink

ServiceNow

ITSM processes

Remote desktop support

Stakeholder management

Cross-functional collaboration

Tools

Nexthink

ServiceNow

Job description

Cognizant Technology Solutions Corporation is hiring an IT Support Engineer to work onsite in Santa Catarina, NL, with rotating shifts. You will lead end-user support across global units, optimize ITSM processes, and leverage Nexthink and ServiceNow to improve device health, user experience, and service delivery.

The role emphasizes collaboration with sales, marketing, finance, and security teams, ensuring compliance and continuity.