Technical Lead

Cognizant; Monterrey; Presencial; MXN 400.000 - 700.000; Jornada completa

Descripción de la vacante

Cognizant is seeking a Technical Lead to oversee end-user tool implementations and support, focusing on Windows environments and networking solutions. The role operates in a hybrid remote model with emphasis on Nexthink proficiency to boost productivity.

You will manage desktop support, image systems, and cross-functional collaboration to integrate Nexthink into existing infrastructure, while ensuring security, compliance, and optimal user experience across Mexico locations including Monterrey

Formación

• Bachelor's degree in Computer Science or a related field required.
• Minimum 2 years desk-side support experience or equivalent.
• Strong knowledge of Windows OS and Office applications.
• Experience with Nexthink in enterprise end-user environments.
• Good communication and cross-functional collaboration skills.
• Hybrid remote work model understanding and ability to work in Mexico.
• Excellent problem-solving and troubleshooting abilities.

Responsabilidades

• Provide end-user support including Install, Move, Add, Change, and Break-Fix activities.
• Support manufacturing shop-floor devices as needed (laptops, scanners).
• Perform data collection for migrations or eDiscovery.
• Stage and image systems with standard client image (eCore).
• Manage Windows configurations for reliability and security.
• Offer networking guidance to improve connectivity and data flow.
• Oversee desktop support operations and user issue resolution.
• Collaborate to integrate Nexthink into existing systems.
• Monitor performance and implement user-experience improvements.
• Maintain documentation of configurations and procedures.
• Conduct system audits for policy compliance.
• Deliver user training to maximize tool usage.
• Gather user feedback and implement improvements.
• Coordinate with vendors for timely issue resolution.
• Apply best practices to reduce downtime and improve security.

Conocimientos

Strong communication

Analytical Troubleshooting

Windows OS

Desk side support

Nexthink

Networking solutions

Hybrid remote work

Documentation

Educación

Bachelor's degree in Computer Science or related field

Herramientas

Nexthink

Microsoft Windows Client

CompTIA Network+

Descripción del empleo

Job Summary

As a Technical Lead you will be responsible for overseeing the implementation and support of end user tools ensuring seamless operation and user satisfaction. You will work in a hybrid remote model focusing on optimizing Windows environments and networking solutions. Your expertise in Nexthink and desktop support will be crucial in enhancing productivity and efficiency. This role is for location -Mexico-Santiago and -Mexico-Monterrey

Responsibilities

• Provide Install, Move, Add, Change, lMAC, Break-Fix and end user support activities as required.
• Where required provide support for the Manufacturing Shop-Floor handhelds, laptops and scanner devices.
• Perform data collection preservation activities as they relate to migrations and or eDiscovery.
• Stage Build and Image systems with standard client image aka eCore.
• Oversee the configuration and maintenance of Windows systems to ensure reliability and security.
• Provide expert guidance in networking solutions to enhance connectivity and data flow.
• Manage desktop support operations addressing user issues promptly and effectively.
• Collaborate with cross-functional teams to integrate Nexthink solutions into existing systems.
• Monitor system performance and implement improvements to enhance user experience.
• Develop and maintain documentation for system configurations and support procedures.
• Conduct regular audits of systems to ensure compliance with company standards and policies.
• Facilitate training sessions for users to maximize the utilization of end user tools.
• Analyze user feedback to identify areas for improvement and implement necessary changes.
• Coordinate with vendors to ensure timely resolution of technical issues.
• Implement best practices in desktop support to streamline operations and reduce downtime.
• Drive initiatives to enhance system security and protect sensitive data.

Qualifications

• Good Communication Skills.
• Good Analytic Troubleshooting Skills.
• Strong working knowledge of MS Windows Operating System.
• Working knowledge of MS Office and basic business application.
• Good Customer Support Skills.
• Minimum 2 years desk side support services.
• Basic knowledge of networks, telecom and compute storage.
• Basic knowledge of mobile device support.
• Possess strong expertise in Nexthink and its application in end user environments.
• Demonstrate proficiency in Windows systems and networking solutions.
• Exhibit excellent problem-solving skills in desktop support scenarios.
• Have a solid understanding of hybrid remote work models and their technical requirements.
• Show capability in managing and optimizing end user tools for enhanced productivity.
• Display effective communication skills for collaboration with cross-functional teams.
• Hold a bachelor’s degree in Computer Science or a related field.

Certifications Required

• Nexthink Certified Professional
• CompTIA Network+
• Microsoft Certified: Windows Client