Onsite IT Service Desk Engineer - Level 2

Xylem Water Solutions Netherlands

Guadalupe, Chihuahua

On-site

MXN 240,000 - 360,000

Full time

5 days ago

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Job summary

Xylem is seeking a Service Desk Level 2 Engineer in Guadalupe, NL to provide timely first-level IT support for end users across computers, apps, mobile devices, printers and network services. You will diagnose incidents, assist with Active Directory, Azure AD, and security practices, document resolutions, and collaborate with IT teams on upgrades, onboarding, and site projects.

The role requires 1–3 years of experience, bilingual English/Spanish communication, and on-site presence with

Qualifications

Bachelor's degree in Systems Engineering, IT, CS, or related field.

Responsibilities

Monitor IT ticketing system and provide timely end-user support.
Diagnose and resolve hardware/software/ Microsoft 365 / Teams / OneDrive issues.
Install, configure, deploy, maintain, and upgrade laptops, desktops, printers, scanners, mobile devices, and related software.
Assist with user accounts and access using Active Directory and Azure AD.
Support LAN/Wi-Fi and connectivity in coordination with infra teams.
Document steps and resolutions in the ticketing system.
Collaborate with business teams on upgrades and office moves.