Onsite IT Service Desk Engineer II — Bilingual Support

Xylem; Guadalupe; On-site; MXN 180,000 - 320,000; Full time

Job summary

Xylem in Guadalupe, NL, is seeking a Service Desk Level 2 Engineer to provide frontline IT support for internal users across devices and services on-site.

You will handle incidents, coordinate with IT teams for upgrades, manage accounts, and ensure secure, reliable access to Windows 11, Microsoft 365, and network services.

The role requires 1–3 years in IT support, a Bachelor’s degree, and strong Spanish and English communication. Travel is minimal.

Qualifications

• Bachelor's degree in Systems Engineering, IT, Computer Science or related field.
• 1–3 years of IT support or service desk experience.
• Experience with Windows 11, Microsoft 365, and hardware peripherals.
• Bilingual Spanish/English communication.

Responsibilities

• Monitor IT ticketing system and provide timely support for incidents and requests.
• Coordinate software/hardware upgrades and configurations with IT partners.
• Diagnose and resolve first‑level hardware, software, and connectivity issues; escalate when needed.
• Install, configure, deploy, maintain, and upgrade laptops, desktops, printers, and devices.
• Assist with user accounts and permissions using Active Directory and Azure AD; follow security policies.
• Support LAN, Wi‑Fi, TCP/IP, VoIP, and endpoint connectivity with infra teams.
• Document troubleshooting steps and resolutions in the ticketing system.
• Maintain IT asset inventory and lifecycle processes across sites.
• Collaborate with local teams on upgrades, onboarding, and site projects.
• Provide professional, service‑oriented support to all users.

Skills

Windows 11

Microsoft 365

LAN, Wi-Fi, TCP/IP

Active Directory

English & Spanish comms

Education

Bachelor's degree (Systems Eng / IT)

Tools

ServiceNow

Active Directory

Microsoft Entra ID

Intune

Endpoint management

Job description

Xylem in Guadalupe, NL, is seeking a Service Desk Level 2 Engineer to provide frontline IT support for internal users across devices and services on-site.

You will handle incidents, coordinate with IT teams for upgrades, manage accounts, and ensure secure, reliable access to Windows 11, Microsoft 365, and network services.

The role requires 1–3 years in IT support, a Bachelor’s degree, and strong Spanish and English communication. Travel is minimal.