Onsite IT Service Desk: L2 Support | Unix/SQL/Java

Teva Pharmaceuticals; Xico; On-site; MXN 420,000 - 620,000; Full time

Job summary

NTT DATA is seeking a L2 Support Specialist to join our team in CDMX, Ciudad de México (MX-CMX), Mexico. The role involves resolving L2 issues with detailed analysis, assisting with code fixes and thorough testing, and supporting product servers and clients on cutting-edge platforms.

You will contribute to continuous delivery, focus on application performance, and collaborate with global teams to provide technical feedback and implement corrective actions based on RCA findings.

Qualifications

• 3+ years of relevant experience in application maintenance and support.
• Unix, SQL and knowledge of other scripting languages.
• Knowledge of programming language—preferably Java.

Responsibilities

• Provide support for resolution of L2 issues with detailed analysis.
• Help in code fixes and rigorous testing where required.
• Support product servers and clients on cutting-edge platforms.
• Contribute to continuous improvement and continuous delivery.
• Continually focus on enhancing the performance of the applications.
• Collaborate with other team members and provide technical feedback.
• Perform RCA of production issues and implement corrective actions.

Skills

Unix

SQL

Scripting languages

Java

Job description

NTT DATA is seeking a L2 Support Specialist to join our team in CDMX, Ciudad de México (MX-CMX), Mexico. The role involves resolving L2 issues with detailed analysis, assisting with code fixes and thorough testing, and supporting product servers and clients on cutting-edge platforms.

You will contribute to continuous delivery, focus on application performance, and collaborate with global teams to provide technical feedback and implement corrective actions based on RCA findings.