Onsite IT & OT Support Technician - Warehouse Ops

APM Terminals; Cuautitlán; Presencial; MXN 200.880 - 357.120; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Onsite role

Equal opportunity employer

Descripción de la vacante

APM Terminals is seeking a WSM Technician to deliver hands-on IT and OT support across both office and warehouse environments in Cuautitlán Izcalli. You will maintain devices such as scanners, printers, and workstations, ensuring they are functional and aligned with business needs.

Collaborate with global teams to enable smooth warehouse workflows across shifts. You will work in a fast-paced logistics setting, troubleshoot issues on PCs and OT equipment, and support LAN/WAN connectivity as part

Formación

• Experience providing onsite IT support in warehouse/logistics.
• Strong troubleshooting for PCs, peripherals, and basic networking.
• Familiarity with warehouse IT/OT devices such as RF scanners and label printers.
• Understanding of warehouse workflows, including WMS, scanning, and packing processes.

Responsabilidades

• Provide onsite IT and OT support for incidents requiring physical intervention.
• Manage and maintain desktops, laptops, printers, servers, and network equipment.
• Support warehouse devices including RF scanners, barcode scanners, label printers, and workstations.
• Perform IMAC activities for IT and OT assets.
• Track, audit, and manage lifecycle of IT and OT assets, ensuring inventory accuracy.

Conocimientos

Onsite IT support

OT device support

Troubleshooting

Asset lifecycle management

Wireless/network basics

Herramientas

RF scanners

Barcode scanners

Printers

Workstations

Servers

LAN/WAN hardware

Descripción del empleo

APM Terminals is seeking a WSM Technician to deliver hands-on IT and OT support across both office and warehouse environments in Cuautitlán Izcalli. You will maintain devices such as scanners, printers, and workstations, ensuring they are functional and aligned with business needs.

Collaborate with global teams to enable smooth warehouse workflows across shifts. You will work in a fast-paced logistics setting, troubleshoot issues on PCs and OT equipment, and support LAN/WAN connectivity as part