Warehouse IT Infrastructure Engineer (Onsite)

Arrow Components; Región Centro; Presencial; MXN 352.000 - 491.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

30 days of Christmas bonus

40% vacation premium

12 vacation days plus 2 floating days

Vision and Dental Assistance

Life Insurance

Healthcare Insurance

10% Food/Pantry Vouchers

Restaurant Vouchers

13% Savings Fund

Access to Arrow’s Employee Discount

Growth Opportunities

Descripción de la vacante

Arrow Components in Zapopan, Mexico is seeking an Infrastructure Engineer to join the Global Warehouse Infrastructure Services team. You will implement and improve support for mission-critical hardware and software to ensure the reliability and sustainability of the warehouse production networks.

This on-site role requires excellent prioritization, customer service, and communication skills. You will work with IT teams, manage network gear, printers, and mobile devices, and help with capacity

Formación

• Minimum of 4 years’ experience supporting PC users and IT Infrastructure in a multi-location corporate environment.
• Strong knowledge and experience with Windows 11, MS Outlook, MS Office, iOS and Android ecosystems
• Strong knowledge of network protocols (TCP/IP, BGP, OSPF)
• Experience with Cisco, Juniper, or similar networking equipment
• Understanding of wireless networking, including Wi‑Fi standards, RF principles, and mobile connectivity
• Experience creating knowledge-base articles from ticket data and end user support interactions
• Experience driving innovation, researching complex problems and delivery of proof-of-concept evaluations.
• Experience participating in Disaster Recovery planning and on-site support as needed for DR drills.
• Strong, demonstrable ability to establish effective business relationships with customers that facilitate high customer satisfaction.
• Strong Visio/documentation skills
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills (English/Spanish).
• Ability to work independently and as part of a team.
• Detail-oriented with strong organizational skills.
• This position involves standing and or walking for considerable lengths of time. Consistently bending to floor level and heavy lifting (up to 50 lbs) is required.

Responsabilidades

• Providing on-site Infrastructure support for our local and remote users.
• Troubleshooting and resolving PC issues.
• Maintain and support industrial and office printers, including label printers, laser printers and multifunction devices.
• Provide support for Mobile Device Technology (Zebra Tablets, Zebra Mobile Handhelds, etc.).
• Coordinate with vendors for repairs and parts replacement.
• Configure and maintain network hardware and software, including routers, switches and wireless access points.
• Implement and maintain security protocols to protect the company’s network.
• Maintain infrastructure documentation, diagrams, and operational procedures.
• Assist with capacity planning and network growth initiatives.
• Provide extensive local hands-on support assistance for other IT Teams (Server, Telecommunications and Network) to support the Integration Center and Warehouse production environments.
• Maintaining up-to-date asset inventory information.

Conocimientos

Windows 11

MS Outlook

MS Office

iOS ecosystem

Android ecosystem

TCP/IP

BGP

OSPF

Cisco gear

Juniper gear

Wireless networking

Visio

Analytical skills

Problem-solving

Bilingual English/Spanish

Descripción del empleo

Arrow Components in Zapopan, Mexico is seeking an Infrastructure Engineer to join the Global Warehouse Infrastructure Services team. You will implement and improve support for mission-critical hardware and software to ensure the reliability and sustainability of the warehouse production networks.

This on-site role requires excellent prioritization, customer service, and communication skills. You will work with IT teams, manage network gear, printers, and mobile devices, and help with capacity