Enterprise Field Technical Support Specialist

Hewlett Packard Enterprise

Ciudad de México

Híbrido

MXN 600.000 - 900.000

Jornada completa

Hace 12 días

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Descripción de la vacante

Hewlett Packard Enterprise is seeking an experienced Field Technical Support professional in Mexico City to improve customer experience through installation guidance, site-specific information, and access to key contacts. The role spans pre-sales, post-sales, and service delivery support for diverse, complex accounts.

The candidate will use proactive monitoring, provide onsite break-fix support, and mentor teams while escalating issues per protocol.

Formación

High School Diploma or GED required.
Typically 6–8 years of related work experience in HP products or customer support.
Experience with on-site customer support and mission-critical systems is preferred.

Responsabilidades

Enhances customer experience by providing installation overview, site-specific information, and access to contacts.
Addresses customer-relations challenges, delivers guidance, and escalates issues per protocol.
Offers software services across pre-sales, post-sales, and service delivery support for diverse customers.
Delivers services to large enterprise accounts, addressing specific requirements.
Uses proactive monitoring to prevent problems and improve customer experiences.
Provides site support for break-fix activities and leads onsite escalation when needed.
Applies extensive knowledge to resolve complex issues and suggest improvements.
Coordinates departmental work and mentors the team; acts as escalation point.
Identifies improvement opportunities and ensures effective business controls through review and verification.
Coordinates functional work within the department and supports other teams.