Senior Field Engineer: Onsite Tech Expert, Monterrey

Unisys; Monterrey; Presencial; MXN 360.000 - 480.000; Jornada completa

Descripción de la vacante

Unisys Monterrey seeks a Senior Technical Field Engineer to deliver full on-site field engineering support for a base of large, complex clients. You will own onsite service activity and perform advanced maintenance including low-complexity installations.

You will provide feedback to improve service delivery, use advanced tools to resolve issues, and help identify systemic problems. The role emphasizes teamwork, proactive problem solving, and contributing to client service metrics.

Formación

• High School Diploma or GED is required.
• Technical certification or Associate Degree may be required.
• Typically 2-4 years’ experience in the field.

Responsabilidades

• Provides the full range of Field Engineering support for an assigned base of large/complex clients.
• Takes complete ownership of onsite service activity.
• Performs advanced-level maintenance on all products, including low-complexity installation activities.
• Provides technical feedback on equipment, systems and processes to improve overall service delivery.
• Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
• Identifies and resolves systemic issues within the team.
• Proactively supports the needs of other team members, providing technical assistance and expertise.
• Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.

Conocimientos

Field Engineering

Onsite Service

Maintenance

Technical Troubleshooting

Educación

High School Diploma or GED

Technical Certification

Associate Degree

Descripción del empleo

Unisys Monterrey seeks a Senior Technical Field Engineer to deliver full on-site field engineering support for a base of large, complex clients. You will own onsite service activity and perform advanced maintenance including low-complexity installations.

You will provide feedback to improve service delivery, use advanced tools to resolve issues, and help identify systemic problems. The role emphasizes teamwork, proactive problem solving, and contributing to client service metrics.