Onboarding Operations Analyst — Growth, PTO & Stock Options

M8l; Ciudad de México; On-site; MXN 360,000 - 600,000; Full time

Benefits offered by this job

Unlimited paid time off (Me Time)

Employee stock option program

Extended Family Leave

Premium health, dental and life

Wellness platform

Job summary

Bitso in Mexico City is seeking an Onboarding Operations Analyst to support customer registration and onboarding for Bitso Business. You will manage workflows, ensure compliance, and drive improvements that scale operations.

Collaboration across KYB, Compliance, Legal, Fraud, and Tech teams is essential to resolve onboarding issues and enable fast activations. You will assist customers with onboarding questions, provide documentation guidance, and track metrics to optimize efficiency and

Qualifications

• 2+ years in an Operations Analyst or similar role.
• Experience with ticketing tools like Jira and Zendesk.
• Strong ability to streamline onboarding workflows and collaborate with cross-functional teams.

Responsibilities

• Review and process customer applications for Bitso Business accounts, ensuring all required documents are submitted and validated.
• Identify inefficiencies in the onboarding process and suggest improvements.
• Work with tech teams to automate manual processes for faster customer activation.
• Coordinate with KYB, Compliance, Legal, Fraud, and Tech teams to resolve onboarding issues.
• Ensure seamless communication between internal teams to accelerate approvals.
• Assist customers with onboarding-related questions and troubleshoot registration issues.
• Provide guidance on documentation requirements and eligibility criteria.
• Track key onboarding metrics such as approval rates, processing times, and bottlenecks.
• Provide insights to improve efficiency and enhance customer experience.
• Proactively identify areas for enhancement and contribute to operational strategies.
• Give support after the account onboarding, with issues related to the accounts access, the activation of new products, data updates…

Skills

Analytical skills

Jira

Zendesk

Cross-functional teamwork

Stakeholder management

Communication

Onboarding processes

Tools

Slack

Job description

Bitso in Mexico City is seeking an Onboarding Operations Analyst to support customer registration and onboarding for Bitso Business. You will manage workflows, ensure compliance, and drive improvements that scale operations.

Collaboration across KYB, Compliance, Legal, Fraud, and Tech teams is essential to resolve onboarding issues and enable fast activations. You will assist customers with onboarding questions, provide documentation guidance, and track metrics to optimize efficiency and