Onboarding Ops Analyst — Remote + Unlimited PTO

BITSO; Ciudad de México; Remote; MXN 420,000 - 620,000; Full time

Benefits offered by this job

Me Time program

Employee Stock Option program

Extended Family Leave policy

Premium health, dental and life

Wellness platform

Job summary

Bitso is seeking an Onboarding Operations Analyst to support Bitso Business customer registrations and onboarding workflows, partnering with KYB, Compliance, Legal, Fraud, and Tech teams to speed activation.

You will review applications, identify process bottlenecks, and automate manual tasks with the tech squads, while providing proactive guidance to customers on documentation and eligibility. This role offers remote work within Latin America.

Qualifications

• 2+ years of experience in an Operations Analyst or similar role.
• Strong analytical skills and experience with ticket service tools (e.g., Jira, Zendesk).
• Ability to identify inefficiencies and propose effective solutions to improve processes.

Responsibilities

• Review and process customer applications for Bitso Business accounts, ensuring all required documents are submitted and validated.
• Identify inefficiencies in the onboarding process and suggest improvements.
• Work with tech teams to automate manual processes for faster customer activation.
• Coordinate with KYB, Compliance, Legal, Fraud, and Tech teams to resolve onboarding issues.
• Ensure seamless communication between internal teams to accelerate approvals.
• Assist customers with onboarding-related questions and troubleshoot registration issues.
• Provide guidance on documentation requirements and eligibility criteria.
• Track key onboarding metrics such as approval rates, processing times, and bottlenecks.
• Provide insights to improve efficiency and enhance customer experience.
• Proactively identify areas for enhancement and contribute to operational strategies.
• Give support after the account onboarding, with issues related to the accounts access, the activation of new products, data updates...

Skills

Analytical skills

Cross-functional teamwork

Communication skills

Time management

Adaptability

Slack

Tools

Jira

Zendesk

Job description

Bitso is seeking an Onboarding Operations Analyst to support Bitso Business customer registrations and onboarding workflows, partnering with KYB, Compliance, Legal, Fraud, and Tech teams to speed activation.

You will review applications, identify process bottlenecks, and automate manual tasks with the tech squads, while providing proactive guidance to customers on documentation and eligibility. This role offers remote work within Latin America.