Bilingual Retention Account Manager — Mexico City

Solera Corporation; Ciudad de México; On-site; MXN 335,000 - 580,000; Full time

Job summary

Solera in Mexico City is seeking a Retention Account Manager to prevent churn and protect recurring revenue by managing at-risk accounts due to non-payment or competitive displacement (IDX). This is a high-visibility, performance-driven role requiring urgency, ownership, and strong commercial instincts to convert at-risk accounts into retained customers.

You will conduct outbound activity daily, coordinate with Billing and CX, and maintain accurate updates in Salesforce, contributing to revenue

Qualifications

• Experience in account management, retention, or collections in a SaaS or similar environment.
• Strong communication and negotiation skills for influencing customers.
• Ability to meet daily KPIs and activity targets.
• High level of organization and multi-account management.

Responsibilities

• Proactively contact accounts at risk of cancellation to reduce churn.
• Recover past-due balances and secure payments during interactions.
• Handle high-volume outbound activity including calls and emails.
• Maintain multi-touch follow-up cadence to prevent cancellations.
• Update CRM (Salesforce) with accurate account status and progress.
• Collaborate with Billing, CX, Support to resolve blockers.

Skills

Account management

Retention

Collections

Customer success

Communication

Negotiation

KPI driven

CRM familiarity

Tools

Salesforce

CRM tools

Microsoft Office

Job description

Solera in Mexico City is seeking a Retention Account Manager to prevent churn and protect recurring revenue by managing at-risk accounts due to non-payment or competitive displacement (IDX). This is a high-visibility, performance-driven role requiring urgency, ownership, and strong commercial instincts to convert at-risk accounts into retained customers.

You will conduct outbound activity daily, coordinate with Billing and CX, and maintain accurate updates in Salesforce, contributing to revenue