On-Site Customs Operations Specialist (CDMX)

Maersk; Xico; On-site; MXN 420,000 - 540,000; Full time

Job summary

Maersk is seeking a detail-oriented Customs Operations Specialist to execute end-to-end customs declarations in line with country-specific requirements. The role focuses on first-time-right processing, on-time submissions, and accurate invoice-basis preparation within the GSC Americas team in Mexico City.

The candidate will collaborate with clients, vendors, and finance teams to ensure compliant customs execution, support KPI reporting, and maintain precise records in accordance with local

Qualifications

• Minimum 2 years of relevant experience in Customs Operations, Customs Brokerage, Import/Export Operations, Freight Forwarding, Trade Compliance, or a related operational environment.
• Intermediate Microsoft Office skills and experience using customs or billing systems such as Applite, Kewill, CargoWise One, or Global Customs Services System.
• Intermediate Excel skills for operational validation and reporting.
• Knowledge of customs regulations and country-specific procedures, representation models, Harmonized System classification, duty and tax determination, deferment accounts, customs documentation, and invoice-basis preparation.
• Experience with Denied Party List screening, Authorized Economic Operator-aligned controls, documentation rigor, audit readiness, and Global Authority Matrix processes.

Responsibilities

• Receive and validate online and manual order requests; guide customers on mandatory documentation and timelines, and follow up on missing information.
• Set up orders in customs tools such as Applite; verify Power of Attorney, commercial agreements, service scope, including Importer Security Filing, waiver, or declaration, cash or credit terms, cut-offs, and late-filing fee applicability.
• Conduct risk assessments covering commodity addressability, country or location acceptance, Denied Party List screening, and direct or indirect representation; accept or reject bookings and notify customers.
• Assign execution to internal teams or third-party agents, create and file customs declarations, submit them to authorities, and manage corrections, amendments, or cancellations upon customer request.
• Provide timely status visibility and update operational systems when clearance events occur; complete order closure and archive records in accordance with local legislation.
• Update Management Information System reporting and customer KPIs.
• Prepare the invoice basis and validate service charges, duties, VAT, incidental costs, vendor costs, and deferment usage.
• Confirm vendor uploads and coordinate with Finance Operations and Procure to Pay to support accurate invoice dispatch and Global Authority Matrix-approved corrections.
• Apply Denied Party List screening, representation checks, and Authorized Economic Operator-aligned controls to prevent compliance breaches and penalties.
• Maintain complete and accurate order setup and documentation to support on-time service delivery and prevent revenue leakage.

Skills

Attention to Detail

Documentation

Communication

Problem Solving

Compliance Acumen

Tools

Applite

Kewill

CargoWise One

Global Customs Services System

Excel

Job description

Maersk is seeking a detail-oriented Customs Operations Specialist to execute end-to-end customs declarations in line with country-specific requirements. The role focuses on first-time-right processing, on-time submissions, and accurate invoice-basis preparation within the GSC Americas team in Mexico City.

The candidate will collaborate with clients, vendors, and finance teams to ensure compliant customs execution, support KPI reporting, and maintain precise records in accordance with local