Customer Service Representative

MCC; San Isidro; On-site; MXN 180,000 - 300,000; Full time

Job summary

Multi-Color Corporation is seeking a Customer Service professional to deliver World Class service in a manufacturing/B2B setting. The role is 100% on-site at our plant in Mexico.

You will manage customer purchase orders from entry to shipment, analyze issues, and collaborate across departments to exceed expectations and resolve problems efficiently. Prior label industry experience is highly valued.

Qualifications

• Four-year degree or 2–4 years related experience or equivalent.
• Experience in Customer Service, preferably in manufacturing or B2B.
• Experience in the labels industry highly preferred.
• Experience in printing/packaging or related manufacturing.
• Strong communication, organizational, analytical and problem-solving skills.
• Knowledge of business systems; internet software and MS Word/Excel.

Responsibilities

• Provide World-Class Customer Service and support.
• Take personal responsibility for customers and order information.
• Manage orders from entry to shipment with clear communication.
• Investigate issues and uncover underlying customer needs.
• Exceed expectations and ensure access to information and help.
• Expand knowledge of MCC products, services, and solutions.
• Collaborate within the plant and with other departments.
• Be a proactive, team-oriented player across the plant.
• Demonstrate World Class Customer Service through KPIs.
• Ensure accuracy of orders and releases entered.
• Manage volume and timeliness of orders and releases.

Skills

Customer service

Communication

Organizational

Analytical

Problem-solving

Manufacturing knowledge

B2B experience

Microsoft Word

Excel

Education

Bachelor's degree or equivalent

Tools

Microsoft Word

Excel

Job description

Build your Career with an Industry Leader

Multi-Color Corporation is the global leader of premium printed label solutions, helping brands stand out in a competitive marketplace while inspiring positive consumer experiences. With a truly global network of over 12,000 teammates and facilities spanning across more than 25 countries, we strive to combine our global reach with the personalized touch of local service. Come join us as we revolutionize the packaging industry in supporting our customers to help create emotional connections with iconic brands.

The Customer Service Team delivers MCC Label’s World Class Service model by providing clear, concise, and timely information regarding our customers’ purchase orders and shipments. This requires obtaining and utilizing an in-depth knowledge of our customers and the products that we produce for them. This will be achieved by demonstrating analytical thinking, comprehending the use of Fort Dearborn’s business systems and exceptional communication skills

We are looking for a Customer Service professional who combines strong customer service experience with knowledge of the labels, printing, packaging, or related manufacturing industries. Previous experience in the label industry is highly preferred, as familiarity with our products, processes, and operational environment will help reduce the learning curve and support a more effective onboarding experience.

Responsibilities:

• Provide World-Class Customer Service
• Takes personal responsibility for their customers by providing a ccurate and timely information regarding purchase orders received
• Manages the process of customer purchase orders from order entry through shipment by consistent and accurate communication with internal and external customers
• Investigates the customer’s issues and seeks information about the underlying needs of the customer beyond those initially expressed
• Effectively communicates and takes swift action to consistently exceed customer expectations to insure accessibility to information and assistance in resolution of issues
• Committed to expanding their knowledge of Fort Dearborn Company’s products, services, and solutions
• Work collaboratively within the plant
• Works co-operatively within diverse departments, groups and across the plant to achieve the plant goals. Demonstrates the ability to be a “good team player” by assisting other people within the plant when needed
• Exhibits understanding and appreciation of opposing perspectives on issues and adapts an approach as the situation changes
• Demonstrate World Class Customer Service by satisfactorily performing the following Key Performance Indicators
• Accuracy of orders and releases entered
• Volume of orders and releases entered
• Timeliness of orders and releases entered

Qualifications:

• A four-year college degree; or two to four years of related experience and/or training; or equivalent combination of education and experience
• Previous experience in Customer Service, preferably in a manufacturing or B2B environment
• Previous experience in the labels industry is highly preferred
• Experience in printing, packaging, flexible packaging, or related manufacturing industries will also be considered
• Strong communication, organizational, analytical, and problem-solving skills
• Knowledge of Business Operating Systems; Internet software, Microsoft Word and Excel

The position is 100% on-site, so candidates are expected to be able to commute to our plant, located at: Calle Geminis Lt. 11 Col, Ex Hacienda San Isidro, 56400 San Isidro, Méx.

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