On-Site Customer Service Pro — Manufacturing & Packaging

multi color corp; San Isidro; On-site; MXN 279,000 - 446,000; Full time

Job summary

Multi-Color Corporation is seeking a Customer Service professional to deliver World-Class service for purchase orders and shipments. The role requires strong communication and problem-solving skills and will involve coordinating with internal teams to ensure accurate order entry and timely shipments.

The position is 100% on-site at our San Isidro plant, requiring commute to the Mexico facility. Prior experience in labels or related manufacturing is highly valued.

Qualifications

• Bachelor's degree or 2–4 years of related experience.
• Previous experience in Customer Service, preferably in manufacturing or B2B.
• Previous experience in the labels industry is highly preferred.
• Experience in printing, packaging, flexible packaging, or related manufacturing industries will also be considered.
• Strong communication, organizational, analytical, and problem-solving skills.
• Knowledge of Business Operating Systems; Internet software, Microsoft Word and Excel.

Responsibilities

• Provide World-Class Customer Service.
• Takes personal responsibility for customers by providing accurate and timely information regarding purchase orders.
• Manages the process of customer purchase orders from entry to shipment with stakeholders.
• Investigates customer issues and uncovers underlying needs beyond what is stated.
• Communicates effectively and takes swift action to exceed customer expectations and resolve issues.
• Continuously expands knowledge of MCC Label’s products, services, and solutions.
• Collaborates with plant teams and works across departments to achieve plant goals.
• Demonstrates teamwork by helping others when needed.
• Demonstrates adaptability to different perspectives and changing situations.
• Meets KPI targets for order accuracy, volume, and timeliness.

Skills

Communication skills

Organizational skills

Analytical skills

Problem-solving skills

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

Internet software

Job description

Multi-Color Corporation is seeking a Customer Service professional to deliver World-Class service for purchase orders and shipments. The role requires strong communication and problem-solving skills and will involve coordinating with internal teams to ensure accurate order entry and timely shipments.

The position is 100% on-site at our San Isidro plant, requiring commute to the Mexico facility. Prior experience in labels or related manufacturing is highly valued.