Night Shift Luxury Guest Concierge

Palazzo Papadopoli Hotel & Spa S.R.L; México; On-site; MXN 420,000 - 600,000; Full time

Job summary

Amanvari in Mexico's eastern coast seeks a Resort Host – Night Shift to provide discreet, highly personalized service throughout the night, ensuring guests experience the resort as a sanctuary of peace, privacy and effortless comfort.

You will conduct regular nighttime rounds, handle guest requests (amenities, in-room dining, transportation and housekeeping), maintain guest environments, document preferences, and support the overnight audit and nightly closing procedures with discretion and

Qualifications

• Minimum of 3 years of previous experience in ultra luxury hospitality, butler service, guest relations, front office or a similar role.
• Understanding of luxury service standards and high-end guest expectations.
• Basic understanding of hotel operations, guest charges and financial controls.
• Familiarity with Night Audit procedures is highly desirable.
• Excellent verbal communication and interpersonal skills.
• Ability to work independently and confidently during nighttime operations.
• Strong attention to detail, organization and follow-through.
• Ability to remain calm, discreet and solution-oriented in unexpected situations.
• Fluent English; additional languages are an advantage.

Responsibilities

• Deliver personalized and anticipatory service throughout the night, recognizing and responding to guest needs before they are expressed.
• Protect guest privacy, comfort and wellbeing at all times, maintaining the highest levels of discretion, warmth and professionalism.
• Conduct regular nighttime rounds of assigned villas, residences and resort areas, ensuring that all spaces are in perfect order, presentation and working condition.
• Respond to and coordinate nighttime guest requests, including amenities, in-room dining, transportation, housekeeping, maintenance and special arrangements, ensuring seamless follow-through.
• Prepare and maintain the guest environment for rest, ensuring villas and rooms are thoughtfully arranged and prepared according to individual guest preferences.
• Maintain accurate knowledge of guest preferences, requests and relevant operational information, ensuring appropriate communication with the corresponding departments and a seamless continuation of personalized service.
• Support the overnight operational and financial closing process, including the Night Audit, ensuring that guest charges, transactions and required documentation are complete, accurate and properly processed according to established procedures.
• Perform basic verification and reconciliation of overnight transactions and guest charges, identifying and promptly reporting discrepancies, irregularities or missing information to the appropriate department.
• Handle unexpected situations with composure and sound judgment, while maintaining the highest standards of discretion and prioritizing guest wellbeing, privacy, safety and satisfaction.
• Complete a comprehensive shift handover, including relevant guest preferences, requests, financial or operational discrepancies, pending matters and incidents, ensuring seamless continuity of service for the incoming team.

Job description

Amanvari in Mexico's eastern coast seeks a Resort Host – Night Shift to provide discreet, highly personalized service throughout the night, ensuring guests experience the resort as a sanctuary of peace, privacy and effortless comfort.

You will conduct regular nighttime rounds, handle guest requests (amenities, in-room dining, transportation and housekeeping), maintain guest environments, document preferences, and support the overnight audit and nightly closing procedures with discretion and