Night Shift Intermodal Customer Service Specialist

Rapido Solutions Group; Guadalajara; Presencial; MXN 218.000 - 295.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Punctuality bonus

Savings fund

Descripción de la vacante

Rapido Solutions Group in Guadalajara seeks a Customer Service Representative to schedule deliveries, trace loads, and resolve issues that arise during pickups or deliveries.

You will work Monday to Friday night shift, coordinating with drivers and dispatchers to ensure on-time performance and accurate data entry in our systems. This role demands clear communication and proactive problem solving.

Formación

• Experience in intermodal transportation or import/export business preferred.
• Excellent communication abilities, both written and verbal.
• Excellent computer skills.
• Ability to effectively multi-task when necessary.
• Flexible; able to work in fast-paced environment.
• Ability to work independently and make informed decisions.

Responsabilidades

• Schedule deliveries and trace loads for customer shipments.
• Respond to problems that arise during the day regarding pick-ups or deliveries.
• Enter and manage data accurately in the computer system.
• Monitor on-time performance and prepare tracking reports.
• Communicate with Dispatchers to resolve issues and avoid delays.
• Understand and apply carrier rules and requirements.
• Support operations to ensure smooth rail and pier related processes.
• Other duties as assigned.

Conocimientos

Intermodal transportation

Communication skills

Multitasking

Descripción del empleo

Rapido Solutions Group in Guadalajara seeks a Customer Service Representative to schedule deliveries, trace loads, and resolve issues that arise during pickups or deliveries.

You will work Monday to Friday night shift, coordinating with drivers and dispatchers to ensure on-time performance and accurate data entry in our systems. This role demands clear communication and proactive problem solving.