Night-Shift Drayage Dispatch Leader

Maersk; Ciudad López Mateos; On-site; MXN 775,000 - 1,219,000; Full time

Job summary

Maersk is seeking a Multicarrier Dispatch Specialist to coordinate container movements, assign loads to drivers, and schedule port appointments within Landside Operations. This role links drivers, customers, terminals, and internal teams to ensure smooth drayage and timely appointments.

The ideal candidate is highly organized, process-driven, customer-focused, and able to make decisions quickly in a fast-paced logistics environment.

Qualifications

• 3+ years of experience in shipping, logistics, transportation, dispatch, landside operations, freight coordination, or related fields.
• Advanced English communication skills (written and verbal).
• Strong problem-solving and decision-making capabilities.
• Ability to manage multiple priorities and work effectively in a fast-paced operational environment.
• Strong customer service and stakeholder management skills.
• High attention to detail and process discipline.
• Experience with intermodal, drayage, trucking, container logistics, or port operations is highly desirable.

Responsibilities

• Assign loads to drivers in Trinium, ensuring accurate allocation based on driver availability, equipment capacity, and operational requirements.
• Support drivers with day-to-day operational challenges and provide real-time guidance as needed.
• Generate daily Dispatch Reports, consolidating drayage planning activities using data from Trinium, customer reports, terminal appointments, and driver schedules.
• Schedule pickup and drop-off appointments through terminal websites and customer facilities.
• Monitor and track import and export container movements to ensure timely execution.
• Investigate completed and pending loads to maintain operational visibility and planning accuracy.
• Evaluate driver availability and assign loads based on qualifications, equipment, and operational needs.
• Communicate proactively with customers regarding drayage issues, appointment requirements, and service updates.
• Review and approve accessorial charges and coordinate with Settlement and Transportation teams to ensure proper billing and payment processes.
• Evaluate repair requests and determine when external repair providers are required.
• Ensure accurate and timely updates in operational systems and mobile applications.
• Support continuous improvement initiatives focused on operational efficiency, service quality, and customer experience.

Skills

Process-oriented

Organizational skills

Stakeholder management

English communication

Decision-making under pressure

Multitasking

Customer service

Tools

Excel

Trinium

Microsoft Office

Job description

Maersk is seeking a Multicarrier Dispatch Specialist to coordinate container movements, assign loads to drivers, and schedule port appointments within Landside Operations. This role links drivers, customers, terminals, and internal teams to ensure smooth drayage and timely appointments.

The ideal candidate is highly organized, process-driven, customer-focused, and able to make decisions quickly in a fast-paced logistics environment.