Operations Manager – 3PL Warehousing

Maersk; Cuautitlán; On-site; MXN 600,000 - 900,000; Full time

Benefits offered by this job

Competitive compensation

International career opportunities

Talent development initiatives

Diversity and inclusion culture

Global team environment

Job summary

Maersk is seeking an Operations Manager – 3PL Warehousing in Cuautitlán to manage day-to-day warehouse operations for a 3PL customer account, ensuring safety, service, quality, productivity and cost targets.

You will lead Supervisors and frontline teams, monitor KPIs and SLAs, coordinate inbound/outbound/inventory, collaborate with customer, drive continuous improvement and workforce planning.

Qualifications

• 3+ years of experience managing warehouse or distribution center operations within a 3PL environment.
• Experience leading Supervisors and large frontline operational teams in fast-paced warehouse environments.
• Strong analytical and problem-solving skills, with the ability to turn operational data into actions and continuous improvement initiatives.
• Strong customer management skills, with experience interacting directly with 3PL customers and managing operational KPIs and SLAs.

Responsibilities

• Manage day-to-day warehouse operations for a 3PL customer account, ensuring performance across safety, service, quality, productivity, and cost.
• Lead and develop Supervisors and operational teams, maintaining a strong presence on the warehouse floor and ensuring effective execution of daily plans.
• Monitor operational KPIs and SLAs, identify performance gaps, and implement corrective actions to achieve customer and business targets.
• Manage inbound, outbound, inventory, productivity, labor allocation, and capacity planning according to daily operational requirements and volume fluctuations.
• Partner closely with the customer to understand operational priorities, manage expectations, and ensure timely resolution of service issues and operational exceptions.
• Drive continuous improvement initiatives focused on productivity, quality, process efficiency, and cost optimization.
• Support workforce planning and ensure resources are effectively allocated according to volumes, capacity, and operational priorities.
• Translate performance data and customer requirements into clear operational actions and improvement plans.
• Support the effective management of a large-scale and complex warehouse operation, ensuring consistency and operational discipline across processes and teams.

Skills

Warehouse operations management

Customer account management

Analytical skills

English proficiency

Job description

Operations Manager – 3PL Warehousing

Location: Cuautitlán

We have a vision bigger than the ocean: to be a true integrator of container logistics by connecting and simplifying our customers’ supply chains. We rely on our people to make it happen. We’re taking a major step on this journey, carrying out a vital mission: supporting our employees so they can better support our customers.

What We Offer

• Exciting career opportunities with international reach to further expand your experience through our award-winning talent development initiatives focused on diversity.
• An energizing environment focused on innovation, designed to keep you motivated.
• A talented, genuinely diverse team guided by values that inspire passion and mutual support.
• A culture of equity, mutual respect, accountability, and care for our business and customers.
• A competitive compensation and benefits package for full-time employees.
• Globally recognized talent policies, consistently investing in personal and professional development.
• We value the diversity of our talent and always strive to hire the best person for the job. We’re proud of this and see it as a genuine source of strength for building high‑performing teams.

Job Responsibilities

• Manage day-to-day warehouse operations for a 3PL customer account, ensuring performance across safety, service, quality, productivity, and cost.
• Lead and develop Supervisors and operational teams, maintaining a strong presence on the warehouse floor and ensuring effective execution of daily plans.
• Monitor operational KPIs and SLAs, identify performance gaps, and implement corrective actions to achieve customer and business targets.
• Manage inbound, outbound, inventory, productivity, labor allocation, and capacity planning according to daily operational requirements and volume fluctuations.
• Partner closely with the customer to understand operational priorities, manage expectations, and ensure timely resolution of service issues and operational exceptions.
• Drive continuous improvement initiatives focused on productivity, quality, process efficiency, and cost optimization.
• Support workforce planning and ensure resources are effectively allocated according to volumes, capacity, and operational priorities.
• Translate performance data and customer requirements into clear operational actions and improvement plans.
• Support the effective management of a large-scale and complex warehouse operation, ensuring consistency and operational discipline across processes and teams.

What We’re Looking For

• 3+ years of experience managing warehouse or distribution center operations within a 3PL environment.
• Proven experience managing large-scale and complex warehouse operations, ideally within facilities of significant size and high operational volume.
• Hands‑on experience managing customer accounts within apparel, fashion, or footwear environments.
• Strong understanding of warehouse operations, including inbound, outbound, inventory management, productivity, workforce planning, and capacity management.
• Experience leading Supervisors and large frontline operational teams in fast‑paced warehouse environments.
• Strong customer management skills, with experience interacting directly with 3PL customers and managing operational KPIs and SLAs.
• Strong analytical and problem‑solving skills, with the ability to turn operational data into actions and continuous improvement initiatives.
• Ability to balance day‑to‑day operational execution with a strategic and continuous improvement mindset.
• Intermediate to advanced English.

We are committed to equal employment opportunities and provide reasonable accommodations to applicants with physical and/or mental disabilities.

We value diversity and prohibit discrimination against any candidate based on race, color, gender, sex, age, religion, creed, nationality, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law.

The colleague understands the overall nature of the business and the interdependencies between own and other functions. Leaders at this level are accountable for performance and results in teams of less experienced professionals, frontline workers and admins, and will adapt departmental plans and priorities to address resource and operational challenges.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process.

If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].

Learn More About Us

A.P. Moller-Maersk is an integrated logistics company working to connect and simplify our customers’ supply chains. As a global leader in transportation services, we operate in 130 countries and employ around 70,000 people.

Learn more about us at: --https://www.maersk.com

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here. All the way.