Night-Shift Multicarrier Dispatch Specialist

Maersk; Ciudad López Mateos; On-site; MXN 775,000 - 1,219,000; Full time

Job summary

Maersk is seeking a Multicarrier Dispatch Specialist to coordinate container movements, assign loads to drivers, and schedule port appointments within Landside Operations. This role links drivers, customers, terminals, and internal teams to ensure smooth drayage and timely appointments.

The ideal candidate is highly organized, process-driven, customer-focused, and able to make decisions quickly in a fast-paced logistics environment.

Qualifications

• 3+ years of experience in shipping, logistics, transportation, dispatch, landside operations, freight coordination, or related fields.
• Advanced English communication skills (written and verbal).
• Strong problem-solving and decision-making capabilities.
• Ability to manage multiple priorities and work effectively in a fast-paced operational environment.
• Strong customer service and stakeholder management skills.
• High attention to detail and process discipline.
• Experience with intermodal, drayage, trucking, container logistics, or port operations is highly desirable.

Responsibilities

• Assign loads to drivers in Trinium, ensuring accurate allocation based on driver availability, equipment capacity, and operational requirements.
• Support drivers with day-to-day operational challenges and provide real-time guidance as needed.
• Generate daily Dispatch Reports, consolidating drayage planning activities using data from Trinium, customer reports, terminal appointments, and driver schedules.
• Schedule pickup and drop-off appointments through terminal websites and customer facilities.
• Monitor and track import and export container movements to ensure timely execution.
• Investigate completed and pending loads to maintain operational visibility and planning accuracy.
• Evaluate driver availability and assign loads based on qualifications, equipment, and operational needs.
• Communicate proactively with customers regarding drayage issues, appointment requirements, and service updates.
• Review and approve accessorial charges and coordinate with Settlement and Transportation teams to ensure proper billing and payment processes.
• Evaluate repair requests and determine when external repair providers are required.
• Ensure accurate and timely updates in operational systems and mobile applications.
• Support continuous improvement initiatives focused on operational efficiency, service quality, and customer experience.

Skills

Process-oriented

Organizational skills

Stakeholder management

English communication

Decision-making under pressure

Multitasking

Customer service

Tools

Excel

Trinium

Microsoft Office

Job description

Here's the Deal

We are looking for a Multicarrier Dispatch Specialist to support our Landside Operations team by coordinating container movements, assigning loads to drivers, scheduling port appointments, and ensuring the smooth execution of drayage operations. This role serves as a critical link between drivers, customers, terminals, and internal teams, helping ensure containers move efficiently, appointments are secured on time, and operational issues are resolved quickly.The ideal candidate is highly organized, process-oriented, customer-focused, and comfortable making decisions in a fast-paced logistics environment.

Key Responsibilities

• Assign loads to drivers in Trinium, ensuring accurate allocation based on driver availability, equipment capacity, and operational requirements.
• Support drivers with day-to-day operational challenges and provide real-time guidance as needed.
• Generate daily Dispatch Reports, consolidating drayage planning activities using data from Trinium, customer reports, terminal appointments, and driver schedules.
• Schedule pickup and drop-off appointments through terminal websites and customer facilities.
• Monitor and track import and export container movements to ensure timely execution.
• Investigate completed and pending loads to maintain operational visibility and planning accuracy.
• Evaluate driver availability and assign loads based on qualifications, equipment, and operational needs.
• Communicate proactively with customers regarding drayage issues, appointment requirements, and service updates.
• Review and approve accessorial charges and coordinate with Settlement and Transportation teams to ensure proper billing and payment processes.
• Evaluate repair requests and determine when external repair providers are required.
• Ensure accurate and timely updates in operational systems and mobile applications.
• Support continuous improvement initiatives focused on operational efficiency, service quality, and customer experience.

Requirements

• 3+ years of experience in shipping, logistics, transportation, dispatch, landside operations, freight coordination, or related fields.
• Experience coordinating transportation movements, container operations, dispatch activities, or carrier management.
• Advanced English communication skills (written and verbal).
• Strong problem-solving and decision-making capabilities.
• Ability to manage multiple priorities and work effectively in a fast-paced operational environment.
• Strong customer service and stakeholder management skills.
• High attention to detail and process discipline.
• Proficiency in Microsoft Office applications, particularly Excel.
• Experience with reporting, operational tracking, or documentation management is preferred.
• Experience with intermodal, drayage, trucking, container logistics, or port operations is highly desirable.

Skills

• A strong process-oriented mindset.
• Excellent organizational and planning skills.
• The ability to make sound decisions under pressure.
• Strong communication and stakeholder management capabilities.
• A proactive approach to problem-solving.
• The ability to manage multiple movements, appointments, and operational priorities simultaneously.
• A customer-focused attitude and commitment to service excellence.

Night Shift Schedule

This role is part of our dedicated night-shift operation. The team operates across three night-shift schedules:

• 7:00 PM – 2:30 AM
• 8:30 PM – 3:30 AM
• 10:00 PM – 5:30 AM

Schedules are assigned based on operational needs, training performance, and business requirements. Team members demonstrating strong operational performance and independence may be assigned to later shift coverage. The operation is structured into three pods, with each pod consisting of two team members.

Work Arrangement

Team members may be required to attend the office approximately 1–2 times per month for team meetings, training sessions, or business activities. The organization will transition to a 100% office presence in January 2027.

Why Join Us?

You'll be joining a dynamic logistics operation where your work directly impacts service performance, container flow, customer satisfaction, and operational excellence. This is an excellent opportunity for logistics professionals looking to build expertise in dispatch, drayage operations, container transportation, and carrier coordination within a global organization.

*Please consider that as per country regulations due to foreigners’ employment legal guideline, from now on we can only consider Mexican Workers for our Americas Hub in Mexico City.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.

Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process.

If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.

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