Night Operations Support - Shipment Tracking & Resolution

BlueGrace Logistics; Región Centro; Presencial; MXN 180.000 - 300.000; Jornada completa

Descripción de la vacante

BlueGrace Logistics is seeking an Operations Support Associate in Mexico to monitor shipments in transit, ensuring visibility and adherence to delivery timeframes. You will maintain accurate tracking and communicate proactively with carriers and customers to support a smooth lifecycle.

In this entry-level role, you will escalate critical issues promptly, document events as they occur, and collaborate with cross-functional teams to resolve incidents in real time, ensuring all parties stay

Formación

• Minimum one year of experience in shipment monitoring, logistics, transportation operations, or a similar role within a 3PL environment (Knowledge).
• Experience coordinating with carriers and managing operational incidents, with strong verbal and written communication skills in both Spanish and English (Skills).
• Ability to work under pressure and make quick, sound decisions in a fast-paced environment (Abilities).
• Availability to work the assigned schedule.

Responsabilidades

• Monitor shipments in transit, ensuring visibility and compliance with delivery timeframes.
• Track shipment milestones and keep tracking systems accurate and up to date.
• Follow up proactively on potential delays, deviations, or incidents affecting a shipment.
• Coordinate with carriers, customers, and internal teams to resolve operational issues in real time.
• Maintain clear, consistent communication with all parties involved throughout the shipment lifecycle.
• Escalate critical situations to the Driver Services Team Lead or appropriate team in a timely manner.

Conocimientos

Bilingual Spanish/English

Logistics coordination

Communication skills

Ability to work under pressure

Herramientas

TMS platforms

Descripción del empleo

BlueGrace Logistics is seeking an Operations Support Associate in Mexico to monitor shipments in transit, ensuring visibility and adherence to delivery timeframes. You will maintain accurate tracking and communicate proactively with carriers and customers to support a smooth lifecycle.

In this entry-level role, you will escalate critical issues promptly, document events as they occur, and collaborate with cross-functional teams to resolve incidents in real time, ensuring all parties stay