Team Lead IT Support - WMS & Ops Excellence

Jobtailor; Ciudad de México; Presencial; MXN 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Blue Yonder is seeking a senior WMS Operations Lead in Mexico City to direct the day-to-day support of WMS L2/L3, ensuring high-quality service and SLA adherence. You will act as the central escalation point for complex incidents, drive timely resolutions, and coordinate system upgrades and go-lives to minimize operational downtime.

The role requires 5–7 years in IT, WMS, logistics tech, or enterprise support, with at least 2 years in a senior leadership or specialist role.

Formación

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field, or equivalent practical experience.
• Strong understanding of warehouse operations and supply chain execution processes.
• Solid technical knowledge of SQL and data analysis, WMS configuration, and system integrations (API, MQ, EDI).
• Experience leading technical teams or serving as a senior technical specialist with leadership responsibilities.
• Strong ITIL principles and enterprise-scale support processes.

Responsabilidades

• Lead day-to-day operations of the Blue Yonder WMS L2/L3 Support team.
• Serve as primary escalation point for complex incidents, driving timely resolution and root cause analysis.
• Coordinate upgrades, releases, deployments, go-live activities, cutovers, and hypercare with minimal disruption.

Conocimientos

Blue Yonder WMS Experience

SQL & Data Analysis

WMS Configuration

System Integrations (API, MQ, EDI)

ITIL Principles

Incident, Problem, Change Management

Leadership & Mentoring

Cross-functional Collaboration

Operational Excellence

Process Optimization

Educación

Bachelor's degree in Computer Science / IT / Engineering

Herramientas

Blue Yonder WMS

API

MQ

EDI

Descripción del empleo

Blue Yonder is seeking a senior WMS Operations Lead in Mexico City to direct the day-to-day support of WMS L2/L3, ensuring high-quality service and SLA adherence. You will act as the central escalation point for complex incidents, drive timely resolutions, and coordinate system upgrades and go-lives to minimize operational downtime.

The role requires 5–7 years in IT, WMS, logistics tech, or enterprise support, with at least 2 years in a senior leadership or specialist role.