Global Logistics Operations Catalyst

United States Digital Space LLC; Región Centro; Presencial; MXN 180.000 - 360.000; Jornada completa

Descripción de la vacante

the company in Mexico is seeking a Global Operations Specialist to oversee end-to-end shipment movements, ensuring data integrity and minimizing delays. You will support Americas Operations and collaborate with partners, carriers, and terminals to scale our logistics capabilities.

The role emphasizes delivering exceptional customer experiences, owning data accuracy, and operating with urgency in a fast-paced environment. International opportunities may arise as the company grows.

Formación

• Excellent customer service skills with the ability to empathize and prioritize diverse customer needs.
• Fluency in English, both written and verbal.
• Strong attention to detail in a high-energy, fast-paced environment.
• Ability to work flexible hours including nights, weekends, and holidays if needed.

Responsabilidades

• Execute movement of containers and air freight to availability at port or destination warehouse.
• Be part of frontline groups ensuring shipments move on time and exceptions are handled.
• Serve as the first escalation point for issue resolution to ensure best customer experience.
• Use metrics to identify opportunities to improve data quality and shipment timeliness.
• Follow SOPs to meet internal KPIs and SLAs and productivity goals.
• Analyze data to root-cause defects and support continuous improvement.
• Handle shipment delivery appointment coordination and reporting for clients.

Conocimientos

Customer service

English fluency

Attention to detail

Flexible hours

Educación

Bachelor's/Associate's degree or 1+ year experience

Descripción del empleo

the company in Mexico is seeking a Global Operations Specialist to oversee end-to-end shipment movements, ensuring data integrity and minimizing delays. You will support Americas Operations and collaborate with partners, carriers, and terminals to scale our logistics capabilities.

The role emphasizes delivering exceptional customer experiences, owning data accuracy, and operating with urgency in a fast-paced environment. International opportunities may arise as the company grows.